Summary
Overview
Work History
Education
Skills
Certification
Motherhood
Timeline
Generic

Samantha Ann Harding

Ipswich

Summary

To gain employment using my existing capabilities and talents in customer service, whilst also engaging in training and development opportunities to further improve my skill set.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Duty Manager / Retail Team Leader

Repco
06.2022 - Current
  • Assisting customers on the retail floor with enquires and retail purchases.
  • Skilled in assisting trade customers with parts and account purchases.
  • Being responsible for product placement on shelving displays, changing them every 1-2 weeks to reflect the current catalogue and specials.
  • I am responsible for training and guidance for all new and existing staff in company procedure in handling customer transactions, signups for loyalty programmes and ongoing information on current deals and competitions.
  • Proficient in the ‘Ace’ and ‘SmartCat’ systems
  • As duty manager on a Saturday, I handle all customer complaints and grievances.
  • As a keyholder, I am responsible for opening and closing the store when required, counting the till and being responsible for passcodes.
  • Proudly represented Repco at the RACQ Motofest for 2 years, and at the Bathurst Supercars event in 2022
  • Was responsible for organising training events for our staff, liaising with suppliers to organise dates, food etcetera.
  • Was the organiser of an incredibly successful car show at our store, which boasted approximately 400 cars in attendance, and raised several hundred dollars for our chosen charity.

Retail assistant / Pawnbroking Loans and Buys

Pennywise
05.2021 - 03.2022
  • Assessing customers items for buy or short-term loans.
  • Firsthand customer service in high emotional situations.
  • Carefully detailing and testing a range of items of stock.
  • Assisting customers in a retail setting.
  • Working closely in a team environment.
  • Handling complaints and diffusion of tough customer interactions.

Warehouse Assistant

Lifeline
01.2018 - 03.2018
  • Sorting of incoming goods and product quality assurance
  • Preparing workspace for various daily activities due to changes in goods received
  • Preparation of goods to be packed for domestic and international transportation in a timely manner, whilst upholding a high standard of quality

Admin Duties

Wesley Mobile Mechanic
03.2013 - 02.2015
  • Scheduling services for customers and answering enquiries.
  • Ordering parts
  • Cash handling
  • Building relations with suppliers

Sandwich Artist

Subway
08.2009 - 03.2010
  • Store opening and closing responsibilities, including securing store at end of day
  • Preparing till for daily use
  • Regular stock-take to ensure inventory was correct.
  • Maintaining a high level of cleanliness, both personally and in-store
  • Cooking bread
  • Preparing sandwich fillings daily, being aware of safe food handling procedures and stock rotation
  • Serving Customers with a high level of customer service and in a timely manner

Live-in Receptionist

Nestle Inn Tourist Village
01.2007 - 02.2008
  • Preparing till for daily use
  • Daily banking responsibilities
  • Receiving and receipting rent and electricity payments from permanent residents
  • Calculating rates of payment for visiting tourists & receipting payments received
  • Taking tourist bookings via telephone
  • Organising group bookings
  • Effective liaison with park residents & management regarding all communications
  • Organising tradesmen as appropriate for all park repairs
  • On call 24 hours in case of emergency

Assistant Manager/Photo Lab Technician

Rabbit Photo
07.2005 - 01.2007
  • Customer service, including complaints resolution.
  • Store opening and closing responsibilities, including securing store at end of day.
  • Daily preparation of tills and photo processing machines
  • Printing digital photos
  • Developing and printing photos from film
  • Use of photoshop computer program for enlarging, cropping, editing and restoring old and original photos
  • Daily banking responsibilities
  • New employee training
  • Monthly stock take
  • End of day and end of month till balances

Education

Cert III - Warehousing and Logistics

High School Diploma -

Mater Education
Springfield Central, QLD
09-2025

Diploma of Nursing - undefined

06.2025

Skills

  • Effective communication skills with the ability to evaluate a client’s needs
  • Effective negotiation and problem-solving skills
  • Able to work both independently and as part of a team
  • High work ethics with strong values in place
  • Able to juggle multiple priorities
  • Ability to evaluate and work with a variety of personalities and cultural differences Adaptable to any situation and/or personality to work through solving a situation
  • Adapts well to changing workplace demands
  • Solutions based operator
  • Leadership experience demonstrated through managing and training staff

Certification

Open Automatic Driver’s Licence - Current

Motherhood

I have been a full-time mother to 5 wonderful children from 2008 – present, this is to explain the gaps in my work history. All my children are in full time school, and I am ready to get seriously back into the workforce and find employment that suits my family and my workplace. During my time as a stay-at-home parent I have learnt patience, planning and a range of other life skills from this experience.

Timeline

Duty Manager / Retail Team Leader

Repco
06.2022 - Current

Retail assistant / Pawnbroking Loans and Buys

Pennywise
05.2021 - 03.2022

Warehouse Assistant

Lifeline
01.2018 - 03.2018

Admin Duties

Wesley Mobile Mechanic
03.2013 - 02.2015

Sandwich Artist

Subway
08.2009 - 03.2010

Live-in Receptionist

Nestle Inn Tourist Village
01.2007 - 02.2008

Assistant Manager/Photo Lab Technician

Rabbit Photo
07.2005 - 01.2007

Diploma of Nursing - undefined

Cert III - Warehousing and Logistics

High School Diploma -

Mater Education

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Samantha Ann Harding