Samantha Bestmann
Beaudesert,QLD
Summary
I am a competent and dedicated team member that is experienced in providing timely and quality
nursing care in a safe and compassionate manner. I have demonstrated the ability to assess, plan, deliver and evaluate care across emergency, general medicine, respiratory, Infectious disease, covid-19 ward and general practice. I am a newly graduated Enrolled Nurse currently employed in General Practice. Skilled in working collaboratively with multi-disciplinary
teams, I ensure that facility standards, safety and quality are maintained through adherence to clinical
best practice. Demonstrating advanced organisational, interpersonal, and critical thinking attributes, I build therapeutic relationships whilst working in my scope of practice as per NMBA and NSQHS
Standards. Eager to further my clinical knowledge I am seeking to secure a position that will enable me to deliver evidence-based holistic patient care, within a facility that encourages professional
development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Enrolled Nurse & Medical Receptionist
Beaudesert Family Practice
Beaudesert, QLD
09.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Cold chain management of vaccines and fridges
- Performed ECG's
- Assisted doctors in extensive skin cancer excisions
- Chronic wound management and dressings
- Childhood immunisations
- Covid-19 Vaccination clinics - Pfizer.
- Sterilizing surgical equipment
- GP Management Plans
- Health assessments.
- Suture removal
- Chaperoning Doctors with gynaecology procedures.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
Medical Receptionist & Clinical Medical Typist
Myhealth South East Skin & Medical
Yarrabilba, QLD
01.2015 - 09.2021
- Key responsibilities
- Covid-19 pandemic social distancing procedures and protocols and vaccination clinics
- Customer service
- Scheduling appointments and diary management
- Diary entry
- Setting up sterile procedures
- Assisting in procedures
- Perform ECG’s
- Liaise with Medicare, DVA, Work cover QLD and third party companies
- Timesheet and staff rostering
- Maintaining patient confidentiality at all times
- Guiding and training new and existing staff members
- Administrative duties
- Key responsibilities
- Customer Service
- Scheduling appointments and diary management
- Data Entry
- Patient liaison
- Setting up sterile procedure rooms
- Assisting in procedures (core biopsies, FNA biopsies and CT guided imaging procedures)
- Liaising with Medicare, Department of Veterans Affairs, Work Cover Queensland and multiple other Third party companies
- Typing for all Medical Imaging Studies
- Assisting Technical staff with chaperoning and patient care
- Assisting IT and other computer/ machine service technicians attending the practice
- Maintaining patient confidentiality at all times
- Working closely with Radiologists during procedures
- Handling patient biopsies and results
- Submitting Workcover Queensland invoices
- Batching and transmitting online claims
- Resubmissions to Medicare
- Banking, Open and End of day balancing
- Training new staff
- Stationery Ordering
- Booking follow up procedures for patient's
- Liaising with referring General Practitioners
- Organising referral packs to new General Practitioners in the area
- Adding Doctor's to the database
- Online image transfer support and access to reports
- Preparation and distribution of correspondence
- Patient liaison
- Liaise with Medicare, Private Billers and Third Party Providers
- Preparation of rosters for Medical Officers and staff
- Administrative duties
Senior Medical Receptionist
Q Medical Marsden
01.2015 - 09.2016
- Key responsibilities
- Customer Service
- Data Entry
- Liaising with patients
- Liaise with Medicare, Private Billers and Third Party Providers
- Completion of weekly debtors reports
- Training new Medical Reception staff
- Introducing and setting up new General Practitioners to the site
- Setting up for sterile procedures in the treatment room
- Scanning to patient files
- Ordering stationery
- Stock take
- Booking Appointments
- Balancing Accounts
- Identifying Care Plans
- Maintaining a clean and tidy waiting room and workstations or staff
- Assisting with treatment rooms duties IE: Scrub into procedures, ECG's, testing urine for any abnormalities etc.
Education
Qld. Stage 1 completed -
Diploma of Nursing - Nursing
TAFE Queensland
Gold Coast09.2022
High School Diploma -
Beenleigh State High School
Beenleigh, QLD11.2004
Skills
- First Aid/CPR
- Data Entry
- Multitasking Abilities
- Excellent Communication
- Written Communication
- Active Listening
Certification
- - CPR and First Aid Certificate, 2022
-Covid-19 Vaccination Training, 2022
- Infection Control Training: Department of Health, 2020
- Occupational Violence Prevention Fundamentals: Queensland Health, 2020
- First-Response Evacuation Instructions: Queensland Health, 2020
- Prevention and Management of Musculoskeletal Disorders: Queensland Health, 2020
- Health Safety and Wellbeing Induction: Queensland Health, 2022
- Hand Hygiene Nursing/Midwifery Online Learning Module: Hand Hygiene Australia, 2022
- Infection Control Certificate, 2021
- Working With Children Check, 2021
- National Police Clearance, 2021
Timeline
Enrolled Nurse & Medical Receptionist
Beaudesert Family Practice
09.2021 - Current
Medical Receptionist & Clinical Medical Typist
Myhealth South East Skin & Medical
01.2015 - 09.2021
Senior Medical Receptionist
Q Medical Marsden
01.2015 - 09.2016
Qld. Stage 1 completed -
Diploma of Nursing - Nursing
TAFE Queensland
High School Diploma -
Beenleigh State High School
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