Samantha Bielecki

• Crafted special drink and cocktail menu items for seasonal offerings.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
• Streamlined inventory management for optimal stock levels and reduced waste.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Developed strong relationships with suppliers, negotiating favorable terms and pricing.
• Enhanced team productivity through effective scheduling and task delegation.
• Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
• Handled customer complaints professionally, resolving issues promptly and effectively.
• Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.

• While I worked at Karribank and the Karri on Bar I was involved in multiple parts of this business, these duties included, cleaning, dishes, cooking, taking orders, delivery of food, customer service, phone calls including bookings, enquiries and orders, social networking, maintaining bar, orders, cleaning glasses, restocking fridges, bar service, food ordering for kitchen, pickups of stock, and handling of money. During my time at Karribank I was lucky enough to attain my managers license and was trusted to run the whole business by myself at times.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Transported food items from storage areas to kitchen for prepping.
• Followed recipes and chef instructions to prepare food correctly.
• Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
• Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
• Unloaded food deliveries and stored items in proper locations for easy access.
• Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
• Assisted in food preparation for enhanced meal quality and speed of service.
• Coordinated with front-of-house staff to ensure smooth service during peak dining hours.
• Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.

• During my time at Woolworths, I was able to work in a couple of different roles and experience a full shop refit. Starting at the checkouts, I was communicating with customers, dealing with money, cleaning. Then I was moved into the online shopping department, during this time I oversaw receiving, sending, collecting, packing and delivery of customers shopping they ordered, during this time I got to use all my skills including computer literacy, people skills and handling of product to know its precise location.
• Maintained general knowledge of departments to help customers quickly locate products and merchandise.
• Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
• Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
• Developed strong relationships with regular customers which increased return visits.
• Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
• Interacted positively with team members and customers to promote commitment to organization's vision and values.
• Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
• Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
• Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
• Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
• Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
• Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
• Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
• Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
• Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
• Assisted in successful promotional events, engaging customers and driving sales growth.

• Retail Assistant responsibilities included, cashier, answering phones, doing returns/ refunds, merchandising, stock take, shop relay, stock recovery, generating price tickets, faxing, printing, working in a team and independently and general cleaning.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.
• Resolved customer complaints professionally, maintaining a positive brand image.
• Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
• Assisted customers with prompt and polite support in-person and via telephone.

• Pharmacy Assistant responsibilities included, cashier, answering the phone, stock recovery, putting stock out, dealing with medication, using computer programs for sales of certain medication, asking the required questions to sell certain medications, faxing, printing, vacuuming, delivering/picking up medications to/from other pharmacies, working independently and in a team.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Delivered exceptional customer service through active listening skills and addressing concerns promptly.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Received incoming supplies and stocked in correct locations.
• Assisted pharmacy staff with preparing medications and filling orders.
• Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
• Merchandised over-the-counter goods and rotated stock.
• Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
• Contributed to increased sales by offering expert advice on over-the-counter medications and products.
• Organized pharmacy area to maintain clean and orderly environment.
• Greeted customers at counter and provided excellent customer service.
• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Input patient information into computer system for prescription orders.
• Established and maintained patient profiles, updating organizational database with current information.

Completed year 11

• Studied: Economics, philosophy and ethics, English, maths and human biology