Samantha Branley
Dalyellup,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant
Super Retail Group
05.2018 - 05.2020
- Balanced and organized cash register by handling cash and counting change.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- General cleaning duties.
- Ordering parts through vendors via phone and online.
Sales Assistant
Super Retail Group
05.2018 - 05.2020
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Worked independently with minimal supervision.
Bar Attendant/Bottleshop
The Ravenswood Hotel
01.2008 - 07.2008
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Bussed bottles and glassware to maintain clean bar area.
- Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
- Learned how to make wide variety of mixed drinks.
- Delivered food to customers at bar and tables.
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Handled $Amount cash on daily basis, which built trustworthiness and loyalty with owners.
- Replaced empty kegs and soda syrups.
- Assisted cashiers with processing customer payments and documenting orders.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Radiator Mechanic
Peter Grants Radiator Service
06.2007 - 01.2008
- Rebuilt dump truck radiators in a set time frame.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Cleaner/Bar Attendant/Room Attendant
Fitzroy River Lodge
05.2007 - 06.2007
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
Bar Attendant
The Grand Hotel
01.2006 - 08.2006
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
Education
RSA -
The Ravenswood Hotel
2008
Diploma Of Beauty Therapy - Beauty Therapy
Australian College of Beauty Therapy
2005
Year 10 -
Eastern Goldfields College
Kalgoorlie, WA2002
Skills
- Payment Processing
- Retail Transactions Processing
- POS Systems
- Customer Assistance
- Credit and Cash Transactions
- Strong Communication and Interpersonal Skills
- Hospitality and Accommodation
- Special Orders
- Issue Refunds
- Merchandise Recommendations
Certification
- License - c-class license - current
Timeline
Retail Assistant
Super Retail Group
05.2018 - 05.2020
Sales Assistant
Super Retail Group
05.2018 - 05.2020
Bar Attendant/Bottleshop
The Ravenswood Hotel
01.2008 - 07.2008
Radiator Mechanic
Peter Grants Radiator Service
06.2007 - 01.2008
Cleaner/Bar Attendant/Room Attendant
Fitzroy River Lodge
05.2007 - 06.2007
Bar Attendant
The Grand Hotel
01.2006 - 08.2006
RSA -
The Ravenswood Hotel
Diploma Of Beauty Therapy - Beauty Therapy
Australian College of Beauty Therapy
Year 10 -
Eastern Goldfields College
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