Summary
Overview
Work History
Skills
References
Timeline
Generic

Samantha Brewster

BERWICK,VIC

Summary

Versatile [Type] Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with [Number]-year career in [Industry]. Known for excellent attention to detail and great work ethic. Dependable [Job Title] with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Billing Integrity Specialist

Yarra Valley Water
Mitcham, VIC
12.2020 - Current
  • Generated reports to track performance metrics of team members.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Created training materials for new hires on the company's procedures and policies.
  • Provided technical support for customers in resolving complex issues.
  • Exercised versatility in fast-paced, agile work environments.
  • Defined team directions and provided guidance to members.
  • Balanced competing priorities through deliberate project and time management practices.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Implemented strategies to take advantage of new opportunities.

Senior Billing & Meter Reading Specialist

Yarra Valley Water
Mitcham, VIC
06.2014 - 12.2020

Metering Services Officer

Yarra Valley Water
Mitcham, VIC
04.2009 - 06.2014
  • Conducted investigations into complaints from customers.
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Reviewed employee performance evaluations for accuracy and completeness.
  • Managed training programs designed to improve customer service skills among staff members.
  • Maintained accurate records related to personnel files, payroll, inventory, budgeting.
  • Developed strategies for improving operational efficiency while reducing costs.
  • Implemented system enhancements and conducted UAT
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Analyzed key performance indicators to identify effective strategies.

Skills

  • Cross-Functional Collaboration
  • Interdisciplinary Team Collaboration
  • Management Collaboration
  • Staff Training
  • Technical Troubleshooting
  • Technical Issue Analysis
  • Customer Service Expertise
  • Administrative Leadership
  • Documentation Management
  • Verbal And Written Communication
  • Performance Assessments
  • Proficient In [Software]
  • Investigative Experience
  • Quality Assessment

References

References available upon request.

Timeline

Billing Integrity Specialist

Yarra Valley Water
12.2020 - Current

Senior Billing & Meter Reading Specialist

Yarra Valley Water
06.2014 - 12.2020

Metering Services Officer

Yarra Valley Water
04.2009 - 06.2014
Samantha Brewster