Samantha Briggs
Waurn Ponds,VIC
Summary
With a Bachelor of Criminology, I possess strong written and verbal communication, problem-solving, and time management skills. I take a proactive approach to planning and innovation, always striving for optimal results. My ability to foster strong professional relationships, combined with my passion for helping others, drives my career ambitions. I am enthusiastic about applying my skills and determination to a role, where I can contribute to upholding compliance and integrity while making a meaningful difference and continue to build on my current capabilities.
Overview
5
5
years of professional experience
Work History
Recovery Case Manager
Employers Mutual Limited
06.2024 - Current
- Managed a portfolio of up to 25 claims, proactively addressing both work-related and personal barriers to prevent claims from becoming complex and to facilitate a timely return to work.
- Conducted research and provided targeted resources for workers facing external challenges such as homelessness, domestic violence, financial stress, and social isolation.
- Connected workers with relevant community networks to help resolve their personal barriers and support their recovery journey.
- Collaborated effectively with a team to brainstorm solutions and implement strategies that drive successful outcomes.
- Developed personalised, goal-oriented Person-Centred Plans for each client, ensuring support was tailored to their unique needs and circumstances.
Case Manager
Employers Mutual Limited
03.2023 - 06.2024
- Managed a portfolio of up to 40 injured workers simultaneously, providing comprehensive support, knowledge, and access to critical information to facilitate their recovery and return to work.
- Demonstrated expertise in handling both physical and mental injuries, ensuring appropriate care and guidance for each case.
- Built strong relationships and rapport with a diverse range of stakeholders, leveraging excellent communication skills to ensure seamless collaboration.
- Utilized strong time management skills to meet deadlines and keep clients consistently informed and up-to-date with vital information regarding their claims.
- Delivered well-organized, professional, and timely email correspondence to all stakeholders, ensuring clear and effective communication.
- Applied strong problem-solving and goal-setting abilities to implement effective strategies tailored to each worker’s unique situation, ensuring the best possible outcomes.
- Maintained a deep understanding of privacy and confidentiality, handling sensitive cases with care when interacting with both workers and employers.
- Took initiative to conduct both face-to-face and virtual meetings with employers and health practitioners to assess workers’ situations and needs for recovery and return to work.
- Worked collaboratively within a team, consistently offering support and contributing to a positive and productive team environment.
Venue Manager
Geelong Hotel
07.2019 - 03.2023
- Managed a team of 20+ employees per shift, efficiently allocating roles and ensuring all staff were fully briefed on their responsibilities and tasks for each shift.
- Consistently monitored and prioritized the safety, health, and well-being of staff, ensuring a supportive and safe work environment.
- Created and maintained weekly staff rosters, optimizing scheduling to ensure the venue operated at its highest potential.
- Handled weekly budgeting, goal setting, and administrative tasks, ensuring targets were met and performance objectives achieved.
- Communicated effectively with a diverse team of staff and customers, fostering a positive work environment and delivering exceptional service.
- Delivered outstanding customer service, ensuring a seamless and high-quality experience for patrons.
- Recruited, hired, and developed a well-trained, cohesive team, fostering a culture of professionalism and collaboration.
- Led by example, serving as a role model for staff while remaining approachable, supportive, and professional at all times.
- Demonstrated punctuality and organizational skills in managing all aspects of venue operations to ensure smooth and efficient shifts.
- Organized and conducted regular staff meetings, addressing concerns and encouraging staff to share their ideas and feedback for continuous improvement.
Education
Bachelor of Criminology -
Deakin University
Geelong, VIC09.2024
Victorian Certificate of Education -
Red Cliffs Secondary College
Mildura, VIC01.2013
Skills
- Communication Skills
- Problem Solving
- Attention to Detail
- Oral & Written Communication
- Time Management & Organisation Skills
- Leadership/ Management
- Report Writing & Presentation Skills
- Collaboration and Teamwork
- Excellent Customer Service Skills
References
Ali Casboult
Team Leader - EML
ph: 0403 682 837
email: alicasboult@gmail.com
Megan Bell
Group Manager - EML
ph:
email: m.bell@eml.com.au
Harry Pohl
Youth Justice Worker
(previous Team Leader at EML)
ph:
email:
Timeline
Recovery Case Manager
Employers Mutual Limited
06.2024 - Current
Case Manager
Employers Mutual Limited
03.2023 - 06.2024
Venue Manager
Geelong Hotel
07.2019 - 03.2023
Bachelor of Criminology -
Deakin University
Victorian Certificate of Education -
Red Cliffs Secondary College
Similar Profiles
Manveet GillManveet Gill
Case Manager at employers mutual limitedCase Manager at employers mutual limited
Rasadur Rahaman FahadRasadur Rahaman Fahad
Case Management Specialist at Employers Mutual LimitedCase Management Specialist at Employers Mutual Limited
Perrie AkmandorPerrie Akmandor
Case Manager at Employers Mutual LimitedCase Manager at Employers Mutual Limited