Samantha Brown
Redbank Plains,QLD
Summary
Capable Volunteer coordinator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Client-oriented, highly successful in placing volunteers based on clients needs and personal skills. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
17
17
years of professional experience
Work History
Volunteer Coordinator
Radio Lollipop
Brisbane, QLD
03.2019 - Current
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Ensured compliance to volunteer policies and procedures, codes of conduct and volunteer standards.
- Recruited and interviewed volunteers to fill positions
- Championed volunteer achievements and drove performance through incentives.
- represented volunteers at monthly meetings.
- Oversaw training and mentoring of new team members.
- Performed wide-ranging administrative, and service-related functions.
- Followed detailed directions from management to complete paperwork and computer data entry.
- Remained solutions-oriented in face of complex problems to assist management and volunteers.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Produced accurate documentation and organized resources to smoothly execute changes.
Team Lead
Radio Lollipop
Brisbane, QLD
09.2013 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated employee skills and knowledge regularly and provided training and mentoring.
- Participated in cross-functional team-building activities.
- Managed schedules, accepted time off requests and found coverage for shifts.
Waitress Supervisor
Fasta Pasta
Redbank Plains, QLD
11.2010 - 03.2016
- Trained staff members on use of POS system.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Greeted new customers, discussed specials and took drink orders.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Bachelor of Arts - Major Psychology Minor Music Psychology
University of Queensland
Brisbane, QLD11.2020
High School Diploma -
West Moreton Anglican College
Ipswich, QLD11.2012
Skills
- Rostering between forty to eighty volunteers
- Flexible and adaptable to ever changing situations
- Conflict resolution and complaint management
- Excel working in team environment
- Bubbly people person
- Fast learner, willing to give anything a go
- Experience with NDIS
- Pick up new computer skill easily and am familiar with Microsoft Office
Timeline
Volunteer Coordinator
Radio Lollipop
03.2019 - Current
Team Lead
Radio Lollipop
09.2013 - Current
Waitress Supervisor
Fasta Pasta
11.2010 - 03.2016
Bachelor of Arts - Major Psychology Minor Music Psychology
University of Queensland
High School Diploma -
West Moreton Anglican College
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