Samantha Brownlee
Black Rock
Summary
A reliable and dedicated professional with extensive experience in the real estate industry, bringing a wealth of knowledge in both people and property. Proven track record of delivering exceptional customer service in high-pressure, fast-paced environments. Known for strong commitment to company values, team collaboration, and maintaining long-term client relationships. Seeking to transition into a new career where strong interpersonal, organizational, and problem-solving skills can be effectively applied. Fully committed to following procedures, supporting business goals, and contributing to team success in any professional setting
Overview
18
18
years of professional experience
Work History
Sales Assistant to Director
Bolton Estate Agents
11.2019 - Current
- Trust account management
- Accounts payable & receivable
- Monthly trust account reconciliation
- Travel management
- Calendar and email management
- Oversee execution of Contract of Sale and Vendor Statement
- Account Sales preparation
- Software implementation and management – Property Me
- Liaise between purchaser and vendor to provide positive experiences for both parties
- Market properties online
- Manage business website and social media
- Achievements
- Successfully implemented new company software
- 100% compliance for annual Consumer Affairs trust account audit
Senior Property Manager
OBrien Real Estate
04.2023 - 12.2024
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Streamlined property management processes for improved efficiency and cost savings.
- Investigated and resolved any tenant complaints.
- Trained junior staff to elevate performance and productivity
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Cultivated existing and prospective client relationships
- Collaborated with director on multiple projects to elevate business and department
Property Management Team Leader
Melbourne Real Estate
01.2015 - 10.2022
- Portfolio management of over 180 residential properties
- Managed team of 4 Property Managers, each with over 150 properties under management
- Weekly Senior Management meetings
- Maintained positive long term client and colleague relationships
- Monthly management of outgoings for each property
- Mentored and guided employees to meet monthly KPI’s
- Conducted staff training and development sessions
- Chairperson of multiple Owner's Corporation Committees
- Co-ordinate social and team building events
- Organised Saturday roster for 30+ staff
- Management of tenant and owner issues
- Carry out rental final inspections
- Follow up on tenancy arrears and coordinated collection procedures
- Negotiate bond refund disputes between landlord and tenant
- Attended VCAT hearings on behalf of the landlord where necessary
- Monitored progress of construction and maintenance projects
- Achievements
- REIV Award National Property Management Group 2016
- Completed “Leading Teams” professional development program
- Completed B-School Leadership program
Property Manager
Morley’s Real Estate
11.2011 - 01.2015
- Resolution of tenant and owner disputes
- Follow up on tenancy arrears and coordinated collection procedures
- Complete ingoing/outgoing inspection reports
- Conducted open for inspections
- Assistance with auctions
- Managed tenancy applications
- Front of house for all in person enquiries to Office
Customer Service
IKEA (Home delivery department)
11.2007 - 01.2011
- Key responsibilities
- Stock management and delivery preparation
- Organised delivery run sheet across Melbourne
- Balanced and processed EFT/Cash payments
Education
Certificate IV - Property Management
Real Estate Institute Victoria
Certificate II - Business
Holmesglen TAFE
Year 12 Education - undefined
Star of Sea College
Skills
- Client relationship management
- Asset management
- Team building
- Senior leadership support
- Attention to detail
- Account reconciliation
- Written communication
- Banking operations
- Strong computer skills
- Conflict resolution
- Goal orientated
Timeline
Senior Property Manager
OBrien Real Estate
04.2023 - 12.2024
Sales Assistant to Director
Bolton Estate Agents
11.2019 - Current
Property Management Team Leader
Melbourne Real Estate
01.2015 - 10.2022
Property Manager
Morley’s Real Estate
11.2011 - 01.2015
Customer Service
IKEA (Home delivery department)
11.2007 - 01.2011
Certificate II - Business
Holmesglen TAFE
Year 12 Education - undefined
Star of Sea College
Certificate IV - Property Management
Real Estate Institute Victoria
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