Samantha Bubb
Edens Landing ,QLD
Summary
I am currently looking to seek and maintain a full-time position that offers the opportunity to develop my professional skills and further my knowledge around administration and customer service. I consider myself a knowledgeable and dedicated individual with extensive experience in the customer service industry. I am a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. and am highly motivated to maintain customer satisfaction and contribute to company success as a whole.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Service Representative
Kia Motors / Mistubishi Motors
07.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Processed debit and credit card and electronic check payments.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Barista
Zarraffa's Coffee
09.2018 - 07.2023
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Handled stock ordering and ensuring adequate levels within the store and sourcing last minute stock
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in training new staff members and ensuring a smooth transition into their new role
Hotel Front Desk Clerk
Banjo Paterson Inn
06.2022 - 09.2022
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Worked between reception and floor work in the restaurant of the hotel
Service Representative
Hyundai/Nissan
03.2021 - 04.2022
- Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Carried out administrative tasks such as filing, data entry and keeping on top of all inboxes to ensure smooth operations
BARTONS Capalaba
07.2019 - 02.2020
- Apprentice mechanic
- Did not complete due to a physical injury
Front Counter Crew Member
McDonald's
01.2016 - 10.2018
- Prepared customized orders efficiently while paying close attention to detail, resulting in satisfied customers.
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Increased order accuracy by meticulously following each customer''s requests and preferences.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Bunnings Warehouse Bethania
Bunnings Warehouse
07.2016 - 01.2017
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Certificate II in Automotive Pre-vocational (Light Vehicle) - Automotive Technology
Gold Coast TAFE
Southport, QLD 04.2019 - 04.2019
High School Diploma -
Windaroo Valley SHS
Windaroo, QLD 04.2013 - 04.2017
Bachelor of Paramedic Science - Health
University of Southern Queensland
Brisbane 04.2001 -
Skills
Data Entry
Good mathematical knowledge
Microsoft Office proficient
Good time management skills
Reliable, dependable and show initiative
Happy and Positive person
Eftpos/Cash handling knowledge
Customer Relationship Management (CRM)
Data Entry
Accomplishments
- District and Regional Athletic and Swimming Representative
- Official at school swim events
- Volunteered for primary school events such as athletics
- General official of Cams Motorsport
- Volunteer for rally and circuit events
- First year placement for paramedics
References
- Nathan Manson - Manager // Zarraffas Coffee Eagleby // 0410 730 622
- Amanda Lines - Manager // KIA & Mitsubishi // amanda.lines@cbmg.com.au // 0490 367 661
Timeline
Service Representative
Kia Motors / Mistubishi Motors
07.2023 - Current
Hotel Front Desk Clerk
Banjo Paterson Inn
06.2022 - 09.2022
Service Representative
Hyundai/Nissan
03.2021 - 04.2022
BARTONS Capalaba
07.2019 - 02.2020
Certificate II in Automotive Pre-vocational (Light Vehicle) - Automotive Technology
Gold Coast TAFE
04.2019 - 04.2019
Barista
Zarraffa's Coffee
09.2018 - 07.2023
Bunnings Warehouse Bethania
Bunnings Warehouse
07.2016 - 01.2017
Front Counter Crew Member
McDonald's
01.2016 - 10.2018
High School Diploma -
Windaroo Valley SHS
04.2013 - 04.2017
Bachelor of Paramedic Science - Health
University of Southern Queensland
04.2001 -