Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMANTHA BUCHEL

Redland Bay

Summary

Service professional with strong foundation in managing service operations and improving customer satisfaction. Proven ability to streamline administrative processes and support team efficiency. Focus on collaboration and adaptability to meet evolving needs, with strong problem-solving and organizational skills.

Overview

2026
2026
years of professional experience

Work History

Owner and Operator

At First Blush Hair and Tanning Studio
05.2021 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Developed strong relationships with vendors, negotiating favourable pricing for salon products and supplies.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Coached employees on best practices in hair styling, colouring techniques, and other beauty treatments for professional growth.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
  • Trained and motivated employees to perform daily business functions.
  • Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
  • Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
  • Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
  • Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Field Service Administrator

Apergy Artificial Lift (Now known as ChampionX)
  • Support Facility Manger / Operations Manager to provide leadership & manage day-to-day operations in accordance with contractual requirements.
  • Answering of calls and handling any issues or concerns
  • Excel, Word, PowerPoint experience
  • Organise and book all for accommodation for employees
  • Liaison with the customer to provide all required documentation on request
  • All archiving and filing for the field service team
  • Placing orders from suppliers
  • Sending reports internally and externally
  • Scanning, filing and lodging Type B certificates to the Australian Government on behalf of our field service team
  • Perform process data to reconcile timesheets and work orders.
  • Review and verify quotes, compile codes and align batches to workorders.
  • Data entry utilising Oracle system.
  • Follows -up with departmental Managers for missing documentation.
  • Collect, review and present data relating to 5s+1 audit.
  • Prepares Work Order assembly packs for Field Service operations.
  • Closes complete Work Orders at month end.
  • Provides support and assistance to Field Service team.
  • Ensure First Aid equipment supplies are adequately maintained and serviceable.
  • Maintain confidentiality of all matters.
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
  • Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
  • Improved inventory management through diligent tracking of supplies usage patterns leading to reduced waste and optimized reordering schedules.
  • Organized and updated databases, records and other information resources.

Fully Qualified Hairdresser

Sublime Hairdressing
  • Sending reports / emailing rosters
  • Placing orders from suppliers
  • Issuing gift vouchers for customers
  • Stocktaking retail and professional stock
  • Reaching KPI’s
  • Managing apprentice staff
  • Communication with clients and staff
  • Emailing, banking
  • Answering calls and making appointments, handling any issues or concerns
  • Working with a full column of clientele on a day to day basis
  • Consulting and providing clientele with appropriate services and/or purchases
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.

Apprentice Hairdresser

Stefan Hair Fashions
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enabled seamless appointment scheduling using digital tools such as online booking platforms.

Utility worker/bar manager/kitchen hand

Morris Corporation


  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
  • Verified that all safety procedures were followed while working on utility systems.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.

Pharmacist Assistant

United Discount Chemist
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
  • Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
  • Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
  • Increased customer satisfaction by providing friendly and efficient service during checkout process.
  • Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
  • Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
  • Performed price checks for customers quickly, instilling confidence in the store''s pricing policies while fostering trust relationships between shoppers and business operations.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Educated customers on medications and over-the-counter products, promoting health awareness within the community.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.

Education

Completion of Year 10 -

Mount Saint Patrick’s College
Murwillumbah, NSW

Diploma - Beauty Therapy

Lawman School of Beauty
Byron Bay, NSW

Qualified Hairdresser -

Brisbane School of Hairdressing
Brisbane, QLD

Skills

  • Customer service excellence
  • Scheduling appointments
  • Complaint handling
  • Meeting deadlines
  • Telephone etiquette
  • Teamwork and collaboration
  • Customer service
  • Organizational expertise
  • Attention to detail
  • Reliability
  • Adaptability and flexibility

Timeline

Owner and Operator

At First Blush Hair and Tanning Studio
05.2021 - Current

Diploma - Beauty Therapy

Lawman School of Beauty

Field Service Administrator

Apergy Artificial Lift (Now known as ChampionX)

Fully Qualified Hairdresser

Sublime Hairdressing

Apprentice Hairdresser

Stefan Hair Fashions

Utility worker/bar manager/kitchen hand

Morris Corporation

Pharmacist Assistant

United Discount Chemist

Completion of Year 10 -

Mount Saint Patrick’s College

Qualified Hairdresser -

Brisbane School of Hairdressing

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SAMANTHA BUCHEL