Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Cannizzaro

Frankston,VIC

Summary

Experienced Office Management and Administration Professional experienced in optimising productivity, efficiency and service quality across various environments. Highly dependable, honest and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with all teams in ensuring operational and service excellence.

Overview

27
27
years of professional experience

Work History

Office Manager

Advanced Climate Control
07.2018 - Current
  • Maintain computer and physical filing systems.
  • Create, maintain and update filing systems for paper and electronic documents.
  • Update reports, generate reports for company database and accountant.
  • Develop and maintain successful relationships with vendors, suppliers and contractors.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversee office inventory
  • Payroll
  • Day to day invoicing
  • Accounts receivable and Payable

Customer Service /Office Administrator Coordinator

Menora Foods
04.2010 - 12.2015
  • Order processing online and manually
  • Special Orders
  • Liaising with transport for pick ups and despatch
  • Maintaining strong account relationships
  • Interacted with customers by phone, email, or in-person
  • Purchase ordering from suppliers
  • Liaising with suppliers to receive stock in a timely manner
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications and other administrative functions.
  • Reconciled account files and produced monthly reports.

Office Manager

Pure Zone
02.2006 - 04.2010
  • Account receivable and payable
  • Payroll
  • Stock replenishment for retail stores
  • Maintained computer and physical filing systems.
  • Maintained computer back ups
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coordinated special projects and managed schedules.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Used customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Office Administrator

Electric Blue
09.2003 - 02.2006
  • Payroll processing
  • Accounts receivable and payable
  • Electronic payment processing
  • Interacted with customers by phone, email, or in-person
  • Maintained office supplies
  • Assist coordinate staff
  • Job scheduling
  • Maintained filing systems
  • Produced monthly reports


Front Desk Receptionist

Livingwell Health Club
09.2002 - 09.2003
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Assisted with membership sales
  • Scheduled sales and beauty appointments
  • Payment Processing
  • Cash handling and end of day reconciling

Customer Service

Mistral International
04.1997 - 09.2002
  • High volume order processing
  • High volume data entry
  • Purchase ordering
  • Answered high volume of incoming calls and emails from current customers
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Updated customer service database with new information, address changes and contact details.
  • Immediately brought critical issues to customer service manager for resolution.
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Coordinated product shipments with correct freight company.

Education

High School Diploma -

St Peters College
Cranbourne, VIC
12.1996

Skills

  • Billing
  • Supply Management
  • Customer Service
  • Bookkeeping
  • Data Entry
  • Office Administration

Computer Skills:

  • MYOB
  • Xero
  • Outlook
  • Excel
  • Word
  • PowerPoint
  • Various inhouse programs

Timeline

Office Manager

Advanced Climate Control
07.2018 - Current

Customer Service /Office Administrator Coordinator

Menora Foods
04.2010 - 12.2015

Office Manager

Pure Zone
02.2006 - 04.2010

Office Administrator

Electric Blue
09.2003 - 02.2006

Front Desk Receptionist

Livingwell Health Club
09.2002 - 09.2003

Customer Service

Mistral International
04.1997 - 09.2002

High School Diploma -

St Peters College

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Samantha Cannizzaro