Samantha Carlyle
Cottesloe,WA
Summary
Achievement-oriented Administrative Executive and Personal Assistant with a 7-year track record of excelling in diary management, customer relations, and adept problem-solving. Proficient in overseeing medical operations and efficiently addressing administrative needs with professionalism. I am a dependable, quick-learning team player known for my strong organisational and prioritisation skills. My warm and approachable personality allows me to excel in building meaningful relationships. As I prepare to relocate to Perth, I am genuinely enthusiastic about securing a role that not only values continuous upskilling but also presents ample opportunities for career progression.
Overview
7
7
years of professional experience
Work History
Personal Assistant and Administrative Executive
Precision Brain, Spine And Pain Centre
04.2021 - 11.2023
- Expertly Managed Specialised Diaries: Successfully managed and took responsibility for the diaries, schedules, and consultations of seven specialists, including a neurosurgeon, rehabilitation specialist, two neuropsychologists, and three clinical psychologists.
- Leadership and Team Management: Demonstrated strong leadership skills by leading a team of psychology and psychiatry professionals, fostering a collaborative and efficient work environment.
- Proficient in Practice Management Software: Utilized various practice management software systems such as GENIE, Eclipse, and 3CX, and effectively liaised with IT for troubleshooting and system optimization.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Practice Audit Coordination: Collaborated in organizing three practice audits with Professor Peter Teddy, with a specific focus on inpatient and outpatient care, as well as procedure outcomes, ensuring compliance and quality standards.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Effective Communication: Exhibited exceptional written and verbal communication skills, ensuring clear and effective interactions with patients and colleagues, fostering a professional and positive work environment.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted research to assist with routine tasks and special projects.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Personal Assistant and Practice Manager
Affinity Women's Health
01.2017 - 04.2021
- Strategic Schedule Management: Played a pivotal role in managing the schedule of a specialist Psychiatrist and two Psychotherapists, optimising their availability and ensuring efficient patient care.
- Administrative Team Leadership: Directed a small administrative team of 4 staff, providing guidance, organising rosters, coordinating events, and delivering training to enhance team performance.
- Efficient Practice Operations: Spearheaded the creation of the standard practice operations manual, setting the foundation for streamlined and standardised clinic operations
- Operational Support: Provided administrative support to office staff to enhance operational efficiency, contributing to the clinic's overall success.
- Website Development: Developed and maintained the practice's website, enhancing the clinic's online presence and accessibility.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion in handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Customer Service and Sales Executive
Vail Resorts
Falls Creak, VIC
06.2018 - 10.2019
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts (Honours) - Psychology And Politics
Deakin University
Melbourne, VICHigh School Diploma -
Toorak College
Mount Eliza, VICSkills
- Administrative Management
- Record Preparation
- New Employee Orientations
- Database Coordination
- Logistical Planning
- Meeting Coordination
Timeline
Personal Assistant and Administrative Executive
Precision Brain, Spine And Pain Centre
04.2021 - 11.2023
Customer Service and Sales Executive
Vail Resorts
06.2018 - 10.2019
Personal Assistant and Practice Manager
Affinity Women's Health
01.2017 - 04.2021
Bachelor of Arts (Honours) - Psychology And Politics
Deakin University
High School Diploma -
Toorak College
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