Samantha Carr
Green Valley,Australia
Summary
Dependable retail sales team member with a proven track record in dynamic, high-performance environments. Expertise in processing transactions, managing cash flow, and utilizing registers, complemented by a strategic approach to merchandise arrangement that maximizes sales potential. Committed to delivering exceptional customer satisfaction through effective inquiry resolution and thorough needs assessment. Recently completed academic pursuits and focused on personal development, ready to re-enter the workforce with a strong desire to learn and excel in new challenges while embracing opportunities for growth.
Overview
2
2
years of professional experience
Work History
Team Member
Spotlight
Wetherill Park, NSW
01.2022 - 01.2022
- Managed over 20+ online orders, including the picking, packing, and processing of customer transactions, ensuring the timely delivery of goods.
- Delivered high quality customer service, resolving customer inquiries and addressing concerns promptly and professionally.
- Operated the point of sale (POS) system, managing transactions and customer purchases in a fast-paced retail environment.
- Effectively communicated with customers, offering assistance with products, promotions, and services to enhance their shopping experience.
- Maintained a keen eye for detail to ensure the accuracy of online orders, fostering customer trust and satisfaction.
- Adapted quickly to changing environments, demonstrating flexibility in task execution as needed.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Customer Service Assistant
KMART
Wetherill Park, NSW
01.2020 - 01.2022
- Gained diverse and valuable experience across various operational areas, including stock management, inventory control, and customer service.
- Operated cash registers, managed transactions, and ensured that all customer interactions were handled with professionalism and courtesy.
- Contributed to the smooth functioning of store operations by maintaining accurate stock levels, overseeing stock takes, and managing inventory.
- Trained and mentored new employees, guiding store procedures, customer service expectations, and operational tasks.
- Coordinated and managed the fulfillment of online orders, including collecting items, packaging, and organizing shipments for customer delivery.
- Demonstrated leadership when selected for the role of Shopkeeper, overseeing a designated section of the store, managing tasks, and ensuring a high standard of performance.
- Played a key role in organising and implementing layout changes and ensuring that product displays were aligned with company standards.
- Collaborated with colleagues across various departments to ensure that store operations were conducted smoothly and efficiently.
- Successfully managed high-pressure overnight shifts, participating in inventory restocking and store organisation during off-peak hours, ensuring readiness for the next business day.
- Handled over-the-phone enquiries with customers.
Education
Diploma - Early Childhood Education And Care
TAFE
Orange, NSW12-2026
Certificate III - Early Childhood Education And Care
TAFE
Sydney, NSW12-2024
Skills
- Customer Service Excellence
- Leadership and Team Collaboration
- Organisational Skills
- Multitasking and Time Management
- Problem Solving and Conflict Resolution
- Technology Proficiency
- Effective Communication
- Working Under Pressure
- Positive Attitude and Work Ethic
- Cash handling and register operation
- Stock management & inventory control
- Online order fulfilment
- Store layout & merchandising
- Training & mentoring staff
Interests
Passionate about painting, drawing, and design, Interested in fashion and digital media, Enjoys baking and cooking, Loves learning new skills, Exploring digital and graphic design
Languages
English
Full Professional
Timeline
Team Member
Spotlight
01.2022 - 01.2022
Customer Service Assistant
KMART
01.2020 - 01.2022
Diploma - Early Childhood Education And Care
TAFE
Certificate III - Early Childhood Education And Care
TAFE