Samantha Cavanagh

In just 7 months, my employer recognized my potential and crafted a hybrid role tailored for my success within the company, leading to my promotion as Client Relations Coordinator.

Responsibilities

• Contributed to revenue growth by identifying opportunities for upselling based on client's migration needs and eligibilities.
• Ensured smooth onboarding processes for new clients from the Sales Team to the Legal Team.
• Enhanced client satisfaction by promptly addressing concerns and providing effective solutions for various issues.
• Strengthened relationships with clients through regular communication, follow-ups, and updates on relevant services or products.
• Increased client retention by delivering exceptional customer service and understanding individual needs to recommend tailored solutions.

Key Achievements

• Generating substantial sales revenue through the upselling of migration options to existing clients.
• Becoming recognized as one of the most valuable employees at Results Migration due to my consistent contributions and exceptional performance.

I served as the primary point of contact for Results Migration, acting as the 'face and voice' of the company. Responsible for client interactions and supporting agents/lawyers, I maintained a thorough awareness of all client files and their status while delivering exceptional customer service. Drawing inspiration from Donna from 'Suits,' I ensured a professional atmosphere at all times.

Responsibilities

• Enhanced client satisfaction by providing exceptional customer service and maintaining a professional atmosphere in the office.
• Drafting legal correspondence, contributing to timely communication between agents and clients.
• Successfully juggled competing priorities and deadlines, ensuring that all tasks were completed accurately within the required timeframe.
• Supported case preparation efforts with thorough research on relevant laws, regulations, and Department decisions.
• Facilitated effective communication between agents, paralegals, and clients by managing phone calls, emails, and messages promptly.
• Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the agency.
• Administrative support provided to multiple agents resulted in better allocation of their time spent on substantive legal matters.

Key Achievements

• I began in a two-person position but transitioned to a solo role as a result of my accomplishments.
• Learning Migration extremely quickly regardless of having no Legal background.
• Due to my success in the position, I was promoted to a new role within 7 months.

In this role, I was responsible for managing three childcare sites across the North Shore whilst acting as on-site manager at one of these sites.

Responsibilities:

• Direct management of 10-20 employees including training, and evaluation.

• Administrative tasks such as enrolment, booking, invoicing and debt collection.

• Adhering to the standards required by OSCAR and the Ministry of Social Development and leading the site through reviews to keep funding and approval.

• Business development through marketing strategy and advertising development and roll-out.

Key Achievements:

• Successfully opening and managing our Scott Point Childcare Site and becoming the fastest growing branch within the company.

• Growth of Scott Point site to become our second largest site in one year, with attendance up to 50 children per day.

• Temporarily managing a site of over 150 children and 10 staff per day before being offered my own management role.

• Effectively balancing parental expectations with their children's needs and fostering professional relationships with educational staff.

In this role, I was an assistant site manager of the Before and After School Care Programme & Holiday Programme. I was directly involved with the care of children aged 5 to 14.

Responsibilities:

• Created safe and engaging learning environment for groups of diverse children with various learning styles.
• Applied positive behaviour management techniques to enhance social interactions and emotional development.
• Involvement in management of children’s behavioural disorders, mental health and disabilities.
• Developed age-appropriate activities and crafts to engage children.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Key Achievements:

• Promotion from junior to a senior member of staff in under a year and to a management position in less than 3 years.

• Producing change in the care of children with mental health issues using my knowledge from my psychology degree.