Samantha Clark
South Guildford,WA
Summary
Service management professional known for high standards and results orientation. Proven track record in optimising service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
25
25
years of professional experience
Work History
Service Manager
Multilec Engineering
07.2021 - Current
- Scheduling Service and Inspection
- Liaising with clients to ensure their needs a met from Oil and Gas to local shires and councils.
- Schedule client asset maintenance and repairs
- Scheduling breakdowns and liaising with the team and clients on timeframes
- Ensuring compliance with online portals and contractor safety management platforms
- Updating all HSEQ policy’s and procedures
- Leading monthly toolbox meetings and updating team on Policy and regulation changes
- Ensuring the team complete all monthly safety inspections and record them
- Submitting tender documents
- Quoting repairs
- Technician mobilisation to various remote sites and all staff travel
- Staff inductions and facilitate monthly toolbox meetings
- Ordering material for stock, workshop and repairs
- Invoicing
- Database updating
- Management of the Manging Director Calendar and various administration duties
Leasing and Administration Manager
Focus West Property
09.2020 - 07.2021
- Receipting and bank reconciliation
- Lease renewal letters and documents
- Home opens
- Reference check on all applicants
- Producing all lease documentation including contracts
- Updating of websites
- General administration duties as required
Groups & Corporate Consultant & PA to General Manager
Alpha Travel
01.2016 - 01.2020
- Book all aspects of Group Travel including Schools, Conferences, Incentive and inbound conference organisation.
- Liaise with Travel Coordinators to offer the best itineraries to suit the budget and date advised
- Put together inbound conferences including booking venues for accommodation and the conference, organising local tours for the delegates and partners, organising formal dinners, transport, delegate bags, local information and available onsite for registration and conference management.
- Assisted the GM with Corporate clients and last minute travel requirements
Relocation Consultant
Elite Executive Services
01.2014 - 01.2016
- Contact with client pre-arrival obtaining a comprehensive needs analysis
- Assistance with short term accommodation options
- Introduction and tour of appropriate suburbs with clear outline of merits
- House inspections demonstrating rental or purchase price relativity
- Inspection of educational options with explanation of schooling system if required
- Specific information relating to individual needs
- Email support and follow-up after orientation visit until next arrival
- Assisting with the clients removal needs
Marketing and Conference Manager
Paydirt Media Pty Ltd
01.2004 - 01.2010
- Develop, organise, promote and manage international mining conferences and events
- Implement sales targets and work with the conference team to achieve them
- Manage and mentor staff members
- Establish and maintain mutually beneficial relationships with current and prospective clients
- Liaise and negotiate competitive rates with suppliers, including: hotels, exhibition companies and audio-visual technicians
Corporate Travel Manager - Schlumberger
Carlson Wagonlit
01.2003 - 01.2004
- Managed all corporate travel for Schlumberger employees including air, rail, car and hotel bookings
- Ensured all staff had the correct and valid visas when required.
- Responsible for booking air and accommodation for relocation of employees and their families
- Solely responsible for over 300 employees travel arrangements
- Established an excellent relationship with some of the more demanding clients
- Delivered a high level of customer service, which was recognised by senior management
Corporate Travel Manager – Deutsche Bank
Phoenix Travel London - UK
01.2001 - 01.2003
- Solely responsible for senior executives (known as VIP’s) corporate travel arrangements and travel of their families
- Booking of all internal and external conference’s for various executives – often available on site for changes in any travel plus bookings of meetings rooms and any family tours when required
- My high level of customer service was recognized by a promotion from the general account at Deutsche Bank to the VIP Executive account
- Implemented several systems to ensure less errors occurred while completing bookings
- Always received a high level of feedback from client surveys and internal appraisals
Education
Diploma of Travel - Tourism And Travel Management
Perth School of Travel And Tourism
Perth, WA01-1997
Skills
- Positive attitude
- Team leadership
- Multitasking and organisation
- Critical thinking
- Reliable and responsible
- Customer service management
- Problem-solving
- Employee training and development
- Time management
- Workflow management
- Documentation and reporting
- Service quality management
Accomplishments
- Achieved record attendance at Africa DownUnder Conference, making this conference 1025 delegates, 101 exhibitors, 47 presenters from all over the world one of the most highly respected conferences in the southern hemisphere
- Negotiated and organised multiple African Mines ministers plus Australian government departments to attend Africa DownUnder each year
- Until 2007 was solely responsible for the development, promotion and management of Paydirt 5 annual conference’s
- During my time at Paydirt Media I have managed a team of 5 Conference Coordinators plus 2 juniors
- Annually prepare summary reports for the South Australian Government analysing the growth from conception to the current year
- Promoted the Company at many interstate and international events Negotiated excellent contracts and established strong relationships with key clients and suppliers
Timeline
Service Manager
Multilec Engineering
07.2021 - Current
Leasing and Administration Manager
Focus West Property
09.2020 - 07.2021
Groups & Corporate Consultant & PA to General Manager
Alpha Travel
01.2016 - 01.2020
Relocation Consultant
Elite Executive Services
01.2014 - 01.2016
Marketing and Conference Manager
Paydirt Media Pty Ltd
01.2004 - 01.2010
Corporate Travel Manager - Schlumberger
Carlson Wagonlit
01.2003 - 01.2004
Corporate Travel Manager – Deutsche Bank
Phoenix Travel London - UK
01.2001 - 01.2003
Diploma of Travel - Tourism And Travel Management
Perth School of Travel And Tourism
Functional Experience
- Strong organisational and administration skill required to manage and execute a large international conference.
- Excellent time management skills and attention to details
Personal Traits
Highly organised, confident in dealing with decision makers at executive level, ability to work under pressure, polite, courteous and empathetic to different cultural and ethnic backgrounds.
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