Samantha Comfort
Ballarat
Summary
Dynamic retail professional with experience at Lovisa, excelling in customer service and sales transactions. Proven ability to enhance store performance through effective teamwork and proactive customer engagement. Skilled in POS operation and cash handling, ensuring accuracy while fostering a welcoming atmosphere. Committed to delivering exceptional support and maintaining a well-organized sales floor.
Overview
13
13
years of professional experience
Work History
Retail Assistant
Lovisa
11.2022 - 01.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Childcare
Private Client
04.2010 - 01.2020
- Maintained a safe and nurturing atmosphere for all children in the church childcare program.
- Completed detailed reports for management review, highlighting strengths, weaknesses, and recommendations for improvements in childcare services.
- Established partnerships with schools and childcare facilities to provide on-site vaccination services, increasing access for families.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Assisted with childcare responsibilities, providing a nurturing and safe environment for children''s growth and development.
Education
Year 10 -
Pembroke Secondary College
Mount Evelyn, VICSkills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Cash register operation
- POS system operation
- Flexible schedule availability
- Cash handling accuracy
- Payment processing
- Sales floor organization
- Team collaboration aptitude
- Retail transactions processing
- Product knowledge expertise
- Store maintenance know-how
- Fashion sense and styling
- Gift wrapping
- Multitasking
- Effective communication
- Customer engagement
- Stockroom organization
- Seasonal promotions
Timeline
Retail Assistant
Lovisa
11.2022 - 01.2023
Childcare
Private Client
04.2010 - 01.2020
Year 10 -
Pembroke Secondary College
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