Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Cook

Sunshine Coast,QLD

Summary

Compassionate and reliable Community Support Worker with experience across disability support, aged care, and mental health. Skilled in providing person-centred assistance that promotes independence, dignity, and emotional well-being. Proven ability to build meaningful relationships, adapt to individual needs, and remain calm under pressure. Brings a strong background in aged care, with a solid understanding of mental health challenges and effective support strategies. Highly adaptable, self-motivated, and committed to making a positive difference in the lives of others through respectful, empathetic, and professional care.

Overview

25
25
years of professional experience
1
1
Certification

Work History

NDIS Support Worker

Sunshine Coast individualised living
Buddina, Qld
05.2025 - Current
  • Assisted individuals with daily living activities and personal care needs.
  • Supported clients in developing life skills and fostering independence.
  • Monitored client well-being and reported changes to appropriate staff.
  • Maintained accurate documentation of client activities and progress notes.
  • Facilitated social interactions and engaged clients in recreational activities.

Community Support Worker

Amana Living
01.2010 - 01.2019
  • Supporting daily living needs
  • Strong interpersonal skills for establishing relationships and dealing with client needs on A daily basis
  • Making home visits and assisting with such tasks as food preparation, personal hygiene, showering
  • Medication Administration
  • Social Support outings
  • Providing companionship, friendship and emotional support
  • Assessing the needs of clients; planning, developing and implementing support programs
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Assisted clients with daily living activities and personal care needs.
  • Provided transportation for clients to various appointments or activities as required.
  • Conducted home visits to assess client needs and provide guidance and resources.

Service Attendant

RAFFA Merriwa Estate Aged Care
03.2017 - 12.2017
  • Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
  • Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
  • Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
  • Supported kitchen staff with food preparation tasks for streamlined service during peak hours.
  • Trained new staff members on company policies and procedures.

Hills Mental Health and Disability

Hills
01.2012 - 01.2017
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention..
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Administered medications to relieve symptoms and monitor effects on clients.
  • Maintained patient records, documenting changes in patient condition.
  • Monitored patient behaviours and immediately reported changes to supervising physician.

Medical Receptionist / Administration Assistant

Clinipath Pathology
01.2008 - 01.2009
  • Scheduling appointments Accounts - Private, Medicare, DVA lodgements
  • Liaise with external doctors, hospitals and care facilities to ensure efficient services were- delivered and maintained
  • Schedule ambulance transfers and VA Transport
  • Schedule ambulance transfers and VA Transport
  • Maintaining Doctors records

Cook/Carer/Service Attendant

Clarence Estate Aged Care
01.2001 - 01.2005
  • Adhere to food safe and safe work practices
  • Food preparation and presentation
  • Ordering and Budgets
  • Delivering services to residents and liaising with family members
  • Menu planning and commitment to dietary requirements
  • Confident communicator who can maintain professional boundaries with clients and Their Families
  • Certifications
  • Senior First Aid
  • National police clearance
  • Working with children
  • Manual Handling
  • Peg feeding
  • Self-defence training
  • Medication Administration
  • Age Care Cert 3

Education

Cert 3 Investigative Services - Investigations

Asset's College
Sunshine Coast, QLD
05-2025

Australia Certificate of Education -

North Albany Senior High School
Albany, WA

Certificate III in Medical Administration -

North Metropolitan TAFE
Albany, WA

Certificate III in Individual Support (Ageing) -

South Regional TAFE
Albany, WA

Skills

  • Patient Assessments
  • Mental Health Support
  • Personal care assistance
  • Patient Intervention
  • Continuous Quality Improvement (CQI)
  • Medical Records Maintenance
  • Psychotropic Drug Administration
  • Disability awareness
  • Mental health knowledge
  • Medication administration
  • First aid and CPR
  • Behavioral support
  • Transportation assistance
  • Client needs assessments
  • Disability care
  • Mobility assistance
  • Meal preparation

Certification

Certifications & Training

First Aid & Emergency Response

  • HLTAID010 – Provide Basic Emergency Life Support
  • HLTAID011 – Provide First Aid

Behaviour Support & Crisis Management

  • MAYBO Training – Positive Behaviour Support and Reducing Restrictive Practices

NDIS Quality & Safeguards Commission (Current)

  • NDIS Worker Orientation Module – “Quality, Safety and You”
  • Supporting Effective Communication Module
  • New Worker NDIS Induction Module
  • Supporting Safe and Enjoyable Meals

Dementia Training Australia

  • Reducing the Use of Antipsychotic Medicines in Changed Behaviour
  • Appropriate Use of Benzodiazepines and Other Sedatives
  • Dementia Care Training for Volunteers
  • Understanding Changed Behaviour
  • Decoding Delirium

Timeline

NDIS Support Worker

Sunshine Coast individualised living
05.2025 - Current

Service Attendant

RAFFA Merriwa Estate Aged Care
03.2017 - 12.2017

Hills Mental Health and Disability

Hills
01.2012 - 01.2017

Community Support Worker

Amana Living
01.2010 - 01.2019

Medical Receptionist / Administration Assistant

Clinipath Pathology
01.2008 - 01.2009

Cook/Carer/Service Attendant

Clarence Estate Aged Care
01.2001 - 01.2005

Cert 3 Investigative Services - Investigations

Asset's College

Australia Certificate of Education -

North Albany Senior High School

Certificate III in Medical Administration -

North Metropolitan TAFE

Certificate III in Individual Support (Ageing) -

South Regional TAFE

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Samantha Cook