Samantha Cook
Sunshine Coast,QLD
Summary
Compassionate and reliable Community Support Worker with experience across disability support, aged care, and mental health. Skilled in providing person-centred assistance that promotes independence, dignity, and emotional well-being. Proven ability to build meaningful relationships, adapt to individual needs, and remain calm under pressure. Brings a strong background in aged care, with a solid understanding of mental health challenges and effective support strategies. Highly adaptable, self-motivated, and committed to making a positive difference in the lives of others through respectful, empathetic, and professional care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
NDIS Support Worker
Sunshine Coast individualised living
Buddina, Qld
05.2025 - Current
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in developing life skills and fostering independence.
- Monitored client well-being and reported changes to appropriate staff.
- Maintained accurate documentation of client activities and progress notes.
- Facilitated social interactions and engaged clients in recreational activities.
Community Support Worker
Amana Living
01.2010 - 01.2019
- Supporting daily living needs
- Strong interpersonal skills for establishing relationships and dealing with client needs on A daily basis
- Making home visits and assisting with such tasks as food preparation, personal hygiene, showering
- Medication Administration
- Social Support outings
- Providing companionship, friendship and emotional support
- Assessing the needs of clients; planning, developing and implementing support programs
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Assisted clients with daily living activities and personal care needs.
- Provided transportation for clients to various appointments or activities as required.
- Conducted home visits to assess client needs and provide guidance and resources.
Service Attendant
RAFFA Merriwa Estate Aged Care
03.2017 - 12.2017
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
- Supported kitchen staff with food preparation tasks for streamlined service during peak hours.
- Trained new staff members on company policies and procedures.
Hills Mental Health and Disability
Hills
01.2012 - 01.2017
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention..
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Administered medications to relieve symptoms and monitor effects on clients.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behaviours and immediately reported changes to supervising physician.
Medical Receptionist / Administration Assistant
Clinipath Pathology
01.2008 - 01.2009
- Scheduling appointments Accounts - Private, Medicare, DVA lodgements
- Liaise with external doctors, hospitals and care facilities to ensure efficient services were- delivered and maintained
- Schedule ambulance transfers and VA Transport
- Schedule ambulance transfers and VA Transport
- Maintaining Doctors records
Cook/Carer/Service Attendant
Clarence Estate Aged Care
01.2001 - 01.2005
- Adhere to food safe and safe work practices
- Food preparation and presentation
- Ordering and Budgets
- Delivering services to residents and liaising with family members
- Menu planning and commitment to dietary requirements
- Confident communicator who can maintain professional boundaries with clients and Their Families
- Certifications
- Senior First Aid
- National police clearance
- Working with children
- Manual Handling
- Peg feeding
- Self-defence training
- Medication Administration
- Age Care Cert 3
Education
Cert 3 Investigative Services - Investigations
Asset's College
Sunshine Coast, QLD05-2025
Australia Certificate of Education -
North Albany Senior High School
Albany, WACertificate III in Medical Administration -
North Metropolitan TAFE
Albany, WACertificate III in Individual Support (Ageing) -
South Regional TAFE
Albany, WASkills
- Patient Assessments
- Mental Health Support
- Personal care assistance
- Patient Intervention
- Continuous Quality Improvement (CQI)
- Medical Records Maintenance
- Psychotropic Drug Administration
- Disability awareness
- Mental health knowledge
- Medication administration
- First aid and CPR
- Behavioral support
- Transportation assistance
- Client needs assessments
- Disability care
- Mobility assistance
- Meal preparation
Certification
Certifications & Training
First Aid & Emergency Response
- HLTAID010 – Provide Basic Emergency Life Support
- HLTAID011 – Provide First Aid
Behaviour Support & Crisis Management
- MAYBO Training – Positive Behaviour Support and Reducing Restrictive Practices
NDIS Quality & Safeguards Commission (Current)
- NDIS Worker Orientation Module – “Quality, Safety and You”
- Supporting Effective Communication Module
- New Worker NDIS Induction Module
- Supporting Safe and Enjoyable Meals
Dementia Training Australia
- Reducing the Use of Antipsychotic Medicines in Changed Behaviour
- Appropriate Use of Benzodiazepines and Other Sedatives
- Dementia Care Training for Volunteers
- Understanding Changed Behaviour
- Decoding Delirium
Timeline
NDIS Support Worker
Sunshine Coast individualised living
05.2025 - Current
Service Attendant
RAFFA Merriwa Estate Aged Care
03.2017 - 12.2017
Hills Mental Health and Disability
Hills
01.2012 - 01.2017
Community Support Worker
Amana Living
01.2010 - 01.2019
Medical Receptionist / Administration Assistant
Clinipath Pathology
01.2008 - 01.2009
Cook/Carer/Service Attendant
Clarence Estate Aged Care
01.2001 - 01.2005
Cert 3 Investigative Services - Investigations
Asset's College
Australia Certificate of Education -
North Albany Senior High School
Certificate III in Medical Administration -
North Metropolitan TAFE
Certificate III in Individual Support (Ageing) -
South Regional TAFE
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