Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Copeland

Brisbane,QLD

Summary

Accomplished administrative and office management professional with over 15 years of experience across various industries. Expertise in high-level management support, productivity reporting, corporate card reconciliations, and executive communications. Known for being personable, approachable, and ethical, with strong teamwork, leadership, and discretion. Proficient in MS Office, Xero, and Tech One, with a solid grasp of document control, reporting, and financial processes. Versatile and adept at managing diverse tasks and competing priorities, with a proven track record in staff onboarding, training, and office operations enhancement

Overview

23
23
years of professional experience

Work History

Administrative Assistant/Front Desk

Aviation Australia
04.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managing office supplies, stationary etc
  • Travel bookings for Management and staff
  • Communication and coordination with contractors (Cleaning/Maintenance)
  • Managing accounts inbox, goods receipting, purchase orders and payroll for 2 apprentices

Office Manager/Accounts

Copeland Projects
07.2019 - Current
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Managed office budget to handle inventory, postage and vendor services.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Interpreted and communicated work procedures and company policies to staff.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Onboarding of all new staff
  • Submitting invoices, running financial reports, reconciling all within Xero finance system

Sales Coordinator

ME Bank
03.2015 - 02.2019
  • Supported sales team by delivering current territory sales data and costing information.
  • Reviewed operational records to prepare productivity reports and track customer volume and sales trends.
  • Collaborated with State Coordinators, Sales Manager and Statement Manager implement processes, identify and correct problems and document revisions for procedures.
  • Executed efficient, successful sales team meetings to keep Mobile Banking Manages informed and focused on closing new deals.
  • Managed National Manager, State Manager and Sales Managers calendars, corporate card reconciliation, travel and any adhoc requests
  • Onboarded all new staff
  • Managed 10 fleet cars (registration, servicing, vehicle repairs)
  • Interpreted and communicated work procedures and company policies to staff.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Coordinated appointments, meetings and conferences.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Scheduled appointments, meetings and events for management staff.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Managed State Budget expenditure and gave weekly updates to National Manager

Client Service Representative

Coca-Cola Amatil
04.2012 - 02.2016
  • Managing a territory of customers in the corporate channel up to 20 stores (Woolworth's and Coles) visiting up to 3 times per week
  • Visual Merchandising (building displays on front end, holiday displays etc)
  • Compiling sales data for each customer and giving them feedback on their sales
  • Planning and working towards sales targets
  • As requires administration supply to Executive and Marketing Teams
  • Print and follow up daily reports of outstanding tickets
  • Contacting outlets and confirming service tickets have been resolved

Client Engagement Officer

Treasury - Office of State Revenue
02.2011 - 04.2012
  • Educating clients confidently in new programs over the phone an in seminar format
  • Assisting supervisors with operational planning
  • Identify enhancements that help improve good client service
  • Timely and effectively answering all clients written and verbal communications
  • Applying legislation
  • Holding a strong work ethic and supporting all team members
  • Coordinating team meetings
  • Assisting Web content Manager with - Updating website stats register - Updating clients email addresses - Sending reminders out to clients - Updating Office of State Revenue website
  • Collecting/distributing mail
  • Reconciling managers corporate cards
  • Organizing morning teas

Events Coordinator

Office of State Revenue
07.2009 - 02.2011
  • Booking seminar rooms and back facilities
  • Book air flights and accommodation for staff
  • Monitor seminar client registration;
  • Maintain asset register (such as lap tops and mobile phones)
  • Report on progress of seminars to my manager;
  • Monitoring incoming email tasks;
  • Proactively manage future seminar issues such as registrations exceeding venue capacity and disable access.
  • Liaise and assist in coordinating with the 5 member team of lecturers
  • Maintain computer records in relation seminars;
  • Contact clients to update clients on seminar changes and venue location;
  • Creating a to do list with goal settings to assist with motivation and help provided a pathway towards successful completion
  • Creating event booking form template (all team members used to request booking events).;
  • Attend seminars in a coordinating and advice giving role; and
  • Update details on the OSR computer system, RMS and excel spreadsheet.

A05 Project Officer – RMS Project

Office of State Revenue
03.2009 - 08.2009
  • Perform Business requirements identification & gathering in the following modules: - TRM-GM Grantor Management
  • This is a new module specifically developed for OSR and is the first in the world to be implemented
  • This module combines a dedicated Portal for Fuel Subsidy - TRM – CAC (Community Ambulance Cover)
  • Translation of the Business Requirement into Business Blueprints in SAP Solution Manager
  • Perform Test Analyst role
  • The use of specific testing software to be utilised: a) HP Quality Centre Test management tool - TA to link requirements to Test Cases in test plan - TA to create Test Cases within test plan - TA to link Test Cases to Test Sets in Test Lab - TA to Execute Manual Test Runs in Test Lab - TA to create defects within the defects module b) The other activities that the Test Analyst has performed are: - Data Setup requirements -Training of other resources with little Knowledge of the SAP solution and HP Quality Centre to perform testing activities c) SAP UPerfom - Recording of Test Results within the OSR SAP Solution

A04 Revenue Office Level 2 – Fuel Subsidy

Office of State Revenue
09.2008 - 03.2009
  • Applying Fuel Subsidy Act to my daily work
  • Being a technical reference for my team members
  • Processing escalated claims, licenses and payments
  • Updating processing manuals
  • Training/coaching/mentoring effectively, empowered A02/A03 team members
  • Managing and completing HR forms and network access for all staff recruitment
  • Conducting fortnightly team meetings and discussing realistic goals for the next fortnight
  • Assessing Fuel applications and approving or refusing the application
  • Notifying clients of there outcome for firstly a courtesy call then a follow up letter approving or refusing there application, Grants and Subsides (A08)

A03 Revenue Officer

Office of State Revenue
10.2007 - 08.2008
  • Interpret and apply legislation - Payroll Tax Act - First Home Owner Grant Act - Fuel Subsidy Act
  • Assist the Office to improve relationships with clients
  • Analyse client needs
  • Liaise with Officers across OSR to identify and develop enhancements that improve client service and efficiencies
  • Guide and coach less experienced members
  • Comply with record keeping
  • Proved assistance, accurate and consistent information via phone and email
  • Assisting Team Leaders - Delegating emails to other Revenue Officers - Floor walking - Quality assure emails - Assist with any questions from Revenue Officers
  • Organising rosters for the team each week
  • Organising morning teas
  • A04 Relief

A02 Support Officer

Office of State Revenue
07.2007 - 10.2007
  • A02 tasks - Search for files - Search REMAS - Liaise with assessors - Contact client to notify of progress or outcome
  • Statistic Reports viewed by A04, A05 and A06 - Printing and checking of Daily, Weekly, Fortnightly and Monthly reports - Liaising with Team leaders and managers with reference to reports - Inputting data from stats into excel spreadsheets
  • Collecting and distributing mail
  • Actioning urgent faxes
  • Assisting A05 Manager and Team Leaders
  • Ordering/Replenishing of stationary for Client Contract Centre
  • Filing
  • Archiving
  • Printing and photocopying documents
  • Support to other branches/divisions

Building Management Assistant

Devine Homes
05.2004 - 09.2007
  • Administrative support to Building Manger
  • Coordinating weekly meetings with site supervisors and Building Manager
  • Taking meeting minutes and distributing these to the team
  • Providing support to receptionist
  • Compiling building and land contracts for Client, Solicitor and financier
  • Liaising with councils for clients council certifications

Senior Client Service Assistant

Devine Homes
05.2004 - 07.2007
  • Compiling Building and Land contracts
  • Posting signed Building and Land contracts to client, solicitor and financier
  • Entering and Banking of all 10% deposits
  • Lodging new allotments into council
  • Compiling certificates and liaising with certifiers for council finals
  • Chasing up missing certificates from suppliers
  • Compiling handover packs for clients
  • General Administration
  • Co-originating between myself and my other work college
  • Entering dates into GNA System

Administration Assistant

Brisbane Airport Corporation
11.2001 - 04.2004
  • Provide administrative support for three engineers
  • Preparation of routine correspondence, filing correspondence, mail outs and photocopying material
  • Receive and process incoming and outgoing internal and external mail, including facsimiles
  • Type and prepare correspondence, reports including monthly reports
  • Maintain filing system and database of Project Files to ensure accurate current information is readily available
  • Reception relief as part of a roster based team system as required
  • Prepare and coordinate provision of materials for meetings and functions, including but not limited to – written handouts, visual presentations, conference rooms set up, food and beverages
  • Maintain stationery supplies
  • Maintain procedures manual for all duties undertaken
  • Adhere to procedures as detailed in the Airport Environment Management Plan
  • Participate in environmental awareness training when required
  • Arrangement of meetings with travel
  • Maintain contacts database

Education

Human Resources Skill Set

Tafe QLD
2024

Customer Service Certificate -

Russo Institute

Business Office Administration -

Cert 2 & 3

The Indispensable Assistant Certificate -

Skill Path

Writing Skills for Business -

Odyssey Training

Senior First Aid -

Australia Wide First Aid

In The Process of Undertaking RPL For Advance Diploma of Business Operations BSB50120 -

Advance Diploma of Business Operations

Year 12 Certificate -

Clairvaux Mackillop College
Brisbane, QLD
01.2001

Skills

  • Communication : Excellent verbal and written communication skills
  • Organisation : Juggling multiple responsibilities
  • Problem-Solving : In a fast-paced environment, unexpected issues arise
  • Adaptability : Open to change, learning and coping with new situations
  • Proficiency in Microsoft Office : Familiarity with Word, Excel, PowerPoint, and Outlook
  • Data Entry : Accurate and efficient data input
  • Office Equipment : Knowledge of printers, scanners, and other office tools
  • Scheduling and Calendar Management : Coordinating meetings and appointments
  • Basic Accounting : XERO invoicing, goods receipting, pays and reconciliation

Timeline

Administrative Assistant/Front Desk

Aviation Australia
04.2023 - Current

Office Manager/Accounts

Copeland Projects
07.2019 - Current

Sales Coordinator

ME Bank
03.2015 - 02.2019

Client Service Representative

Coca-Cola Amatil
04.2012 - 02.2016

Client Engagement Officer

Treasury - Office of State Revenue
02.2011 - 04.2012

Events Coordinator

Office of State Revenue
07.2009 - 02.2011

A05 Project Officer – RMS Project

Office of State Revenue
03.2009 - 08.2009

A04 Revenue Office Level 2 – Fuel Subsidy

Office of State Revenue
09.2008 - 03.2009

A03 Revenue Officer

Office of State Revenue
10.2007 - 08.2008

A02 Support Officer

Office of State Revenue
07.2007 - 10.2007

Building Management Assistant

Devine Homes
05.2004 - 09.2007

Senior Client Service Assistant

Devine Homes
05.2004 - 07.2007

Administration Assistant

Brisbane Airport Corporation
11.2001 - 04.2004

Human Resources Skill Set

Tafe QLD

Customer Service Certificate -

Russo Institute

Business Office Administration -

Cert 2 & 3

The Indispensable Assistant Certificate -

Skill Path

Writing Skills for Business -

Odyssey Training

Senior First Aid -

Australia Wide First Aid

In The Process of Undertaking RPL For Advance Diploma of Business Operations BSB50120 -

Advance Diploma of Business Operations

Year 12 Certificate -

Clairvaux Mackillop College

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Samantha Copeland