Samantha Costin
Wodonga,VIC
Summary
An energetic and experienced customer service and health industry professional who takes pride in delivering consistently outstanding levels of service
Overview
15
15
years of professional experience
Work History
Rostering Coordinator
Kirinari Community Services
08.2021 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Streamlined rostering processes, reducing the time spent on manual data entry tasks.
- Optimised staffing levels by analysing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
- Facilitated strong relationships between management and employees through open communication channels, promoting a positive work environment.
- Enhanced employee satisfaction with targeted strategies addressing individual needs and preferences.
- Maintained compliance with industry regulations by implementing policies and procedures that adhered to legal requirements.
- Streamlined communication channels to foster collaboration and improve overall team performance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Home Care Worker
Mercy Health
10.2018 - 08.2021
- Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
- Assisted disabled clients to support independence and well-being.
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
- Contributed to patients'' wellbeing by assisting with daily living activities, such as bathing, dressing, and meal preparation.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Promoted a safe home environment by performing thorough housekeeping tasks and maintaining cleanliness standards.
- Supported client independence by providing transportation services to appointments, social events, and errands.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted patients with self-administered medications.
Aged Care Worker
Southern Cross
09.2014 - 10.2018
- Assisted residents with daily living tasks, promoting independence and dignity.
- Engaged patients in meaningful conversation, socialisation, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Utilised strong problem-solving skills to address challenging situations with empathy and professionalism.
- Monitored and assisted residents through individual service plans.
Food and Beverage Attendant
Compass Group
03.2010 - 09.2014
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organised dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
Education
Cerificate III - Aged And Community Care
Albury Wodonga Community College
2015
High School Certificate -
Murray High School
Lavington, NSW11.2006
Skills
- Customer Service
- Relationship Building
- Discretion and Confidentiality
- Staff Management
- Reliability and punctuality
- Adaptability under pressure
- Compassionate Care
- Time Management
- Verbal and written communication skills
- Data Entry
Referees
Lauren Mitchell
Senior Rostering Coordinator - Kirinari Community Services
0400 646 386
Carol Hoffman
Supervisor - Southern Cross Aged Care
0472 643 044
Timeline
Rostering Coordinator
Kirinari Community Services
08.2021 - Current
Home Care Worker
Mercy Health
10.2018 - 08.2021
Aged Care Worker
Southern Cross
09.2014 - 10.2018
Food and Beverage Attendant
Compass Group
03.2010 - 09.2014
Cerificate III - Aged And Community Care
Albury Wodonga Community College
High School Certificate -
Murray High School
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