Samantha Coughlin
Long Gully,VIC
Summary
Reliable and experienced worker with proven success in completing tasks on time. Knowledgeable in following instructions and safety protocols.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Barber
The Maine Barber
02.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Styled hair according to customer preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
Early Childhood Educator trainee
Creative Gardens Eaglehawk
10.2023 - 03.2024
- Adapting the program to suit the needs of the individual child or group
- Consistently planning innovative ways of keeping children actively engaged
- Imparting knowledge to children through fun and play
- Ensuring the social and emotional growth of the child
- Preparing learning materials to support development
- Tracking progress and monitoring children's behaviour
- Supporting children’s wellbeing, learning and development
- Serve meals and assist in meal prep
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
Barber
Royal Jims Barber
07.2020 - 10.2023
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
Sales assistant
Godfreys
01.2019 - 01.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Boosted store revenue through upselling and cross-selling techniques.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Senior Hairdresser/Manager
Escape Hair and beauty
01.2015 - 01.2019
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Increased salon revenue through upselling additional services and retail product sales.
- Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
- Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
- Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Demonstrated thorough knowledge of all salon products and services.
Hairdresser
Vixen Hair and Beauty
01.2014 - 01.2015
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
Hairdresser
Hairem Scarem
01.2013 - 01.2014
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Console and Kitchen hand
Sodexo- Caltex Charlton Roadhouse
01.2009 - 01.2013
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Cook meals, make sandwiches, keep hot food stocked,meal prep for next shift.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Maintained strict adherence to food safety regulations, ensuring all dishes met health standards.
- Maintained composure and work quality while under stress.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Trainee Admin assistant
Inland heating and Cooling
01.2012 - 12.2012
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Interacted with customers under supervision to support operational objectives.
- Participated in weekly team meetings to offer insights, fostering collaborative work environment.
- Operated cash registers and managed financial transactions.
- Participated in safety drills, ensuring readiness in case of workplace emergencies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Deli person
Foodworks Charlton
01.2008 - 01.2010
- Helped maintain an inviting store atmosphere by completing tasks such as sweeping floors, wiping down surfaces, or taking out trash as needed.
- Enhanced customer satisfaction by providing efficient and courteous service at the deli counter.
- Expedited service during peak hours by keeping lines moving quickly and accurately processing transactions.
- Mastered the use of various cutting tools for slicing meats and cheeses according to customer specifications safely and precisely.
Education
Working with Children -
NDIS clearance -
RSA -
01.2013
Year 12 -
Charlton College
01.2012
Cert 111 - Hairdressing
Hairdressing
01.2009
Barista Qualification -
01.2009
Skills
- Sanitation practices
- Time management
- Customer service
- Problem solving
- Safety compliance
- Administrative support
- Effective communication
- Attention to detail
- Team-oriented and dependable
Certification
- Victorian Driver's License
- Year 12 Education at Charlton College
Timeline
Barber
The Maine Barber
02.2024 - Current
Early Childhood Educator trainee
Creative Gardens Eaglehawk
10.2023 - 03.2024
Barber
Royal Jims Barber
07.2020 - 10.2023
Sales assistant
Godfreys
01.2019 - 01.2020
Senior Hairdresser/Manager
Escape Hair and beauty
01.2015 - 01.2019
Hairdresser
Vixen Hair and Beauty
01.2014 - 01.2015
Hairdresser
Hairem Scarem
01.2013 - 01.2014
Trainee Admin assistant
Inland heating and Cooling
01.2012 - 12.2012
Console and Kitchen hand
Sodexo- Caltex Charlton Roadhouse
01.2009 - 01.2013
Deli person
Foodworks Charlton
01.2008 - 01.2010
NDIS clearance -
RSA -
Barista Qualification -
Working with Children -
Year 12 -
Charlton College
Cert 111 - Hairdressing
Hairdressing
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