Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Crutch

Avalon Beach,NSW

Summary

Compassionate phlebotomist with expertise in venipuncture and specimen handling at Douglas Hanly Moir Pathology. Proven ability to enhance patient experiences through exceptional care and communication, while strictly adhering to infection control protocols. Recognized for maintaining professionalism under pressure and ensuring patient confidentiality in all interactions.

Overview

10
10
years of professional experience

Work History

Plebotomist

Douglas Hanly Moir Pathology
06.2022 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

Receptionist

Oliver Higgins Wastewater
09.2015 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Flight Attendant

Qantas Airways
02.2019 - 06.2022
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Education

High School Diploma -

Pittwater High School
Mona Vale, NSW

Certificate III - Assistant in Nursing

TAFE NSW
St Leonards, NSW
06-2022

Certificate III - Pathology

TAFE NSW
NSW
06-2023

Skills

  • Venipuncture
  • Patient care
  • Specimen handling
  • Butterfly needle technique
  • Sample and specimen collection
  • Patient confidentiality
  • Venipuncture expertise
  • Specimen labeling procedures
  • Blood culture collection
  • Capillary puncture
  • Data entry
  • Infection control
  • Pediatric phlebotomy
  • Geriatric phlebotomy
  • Medical records management

Timeline

Plebotomist

Douglas Hanly Moir Pathology
06.2022 - Current

Flight Attendant

Qantas Airways
02.2019 - 06.2022

Receptionist

Oliver Higgins Wastewater
09.2015 - Current

High School Diploma -

Pittwater High School

Certificate III - Assistant in Nursing

TAFE NSW

Certificate III - Pathology

TAFE NSW

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Samantha Crutch