Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Dam

Eaglemont

Summary

I am an experienced logistics professional with a background in aerial and ground based photography. I am capable of coordinating shipments/dispatches, managing customer needs, and archiving data. I am extensively experienced in working within teams and maintaining a high and efficient level of communication with both colleagues and clients, while managing needs within strict timeframes. Meticulous and flexible in handling diverse issues, I am able to adapt to situations on the fly.

Overview

10
10
years of professional experience

Work History

Logistics Coordinator

Maptco
Campbellfield
11.2021 - Current
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers and routes to minimize costs and enhance schedules.
  • Monitored scheduled shipment dates to achieve timely delivery and communicating variances to customers.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Inspected outgoing shipments to verify accuracy and prevent errors.
  • Initiated proof of delivery documents to trace lost shipments.
  • Scanned documents for future reference
  • Handled paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Logistics Team Leader

SSS Auto Parts
Brunswick
04.2021 - 11.2021
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Recorded shortages and discrepancies to keep records current and accurate.
  • Compared received packages against shipping documents.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes
  • Disposed of damaged or defective items.
  • Stocked shelves and racks with new or transferred merchandise.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Received new stock and input values into computer system.
  • Supervised and trained new staff.

Logistics Coordinator

D1 Store
Brunswick
02.2019 - 02.2020
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Handled high-volume paperwork and collaborated with accounts and management to resolve invoicing and shipping problems.
  • Generated all documentation and information required for customer shipments.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Tracked orders and notified customers of status or potential delays.
  • Processed and entered all customer orders into database .
  • Planned and supervised daily shipments from warehouse to nationwide stores.
  • Monitored and reported on transportation costs and ensured shipping documents were properly filed.
  • Worked with national operations manager and sales manager to understand supply needs and bring levels within desired tolerances.
  • Completed monthly logs and reports detailing volume, helping management make accurate operational decisions.
  • Requisitioned materials to restock inventory and obtain goods from store to store

Product Specialist

D1 Store
Brunswick
06.2017 - 02.2018
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Listened to clients and developed solutions to satisfy business and personal needs.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed and grew leads through repeat business and customer referrals.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Balanced and organized cash register by handling cash, counting change .
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Organized showroom accessories and restocked shelves
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Logged reports, expenses, receipts and sales documents into digital database
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Maintained detailed service and customer records.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Gathered paperwork and contacted customers to book appointments.

Warehouse Storeman

SSS Auto Parts
Brunswick
02.2014 - 12.2016
  • Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Used physical logs to accurately track item movements.
  • Inspected panels for quality insurance
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Assisted Warehouse manager with incoming and dispatch during busy periods, developing new skills in priority management and container management while boosting warehouse efficiency.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
  • Surrounded items in cling film, padded blankets and tape to protect from damage.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Education

High School Diploma -

Greensborough Secondary College
Melbourne, Australia

Skills

  • Shipping documentation
  • Inventory management procedures
  • Company procedure adherence
  • Deadline and scheduling management
  • Team development
  • Warehouse operations
  • Forecasting
  • Shipping and receiving
  • Safety and compliance
  • Logistics
  • Order picking and processing
  • Loading and unloading
  • Cost reduction
  • Stock management
  • Aerial photography
  • Drone piloting
  • Data management
  • Customer service technician
  • Archival management
  • Team management

Timeline

Logistics Coordinator

Maptco
11.2021 - Current

Logistics Team Leader

SSS Auto Parts
04.2021 - 11.2021

Logistics Coordinator

D1 Store
02.2019 - 02.2020

Product Specialist

D1 Store
06.2017 - 02.2018

Warehouse Storeman

SSS Auto Parts
02.2014 - 12.2016

High School Diploma -

Greensborough Secondary College

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Raymond Dam