Samantha Darragh
Mount Evelyn,VIC
Summary
Talented Allied Health Assistant focused on improving client lives through high-quality support and patient instruction. Proficient in life, and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with experience building community and developing social skills.
I am willing to undertake any further study required to fulfil the role.
Overview
19
19
years of professional experience
Work History
Administration and Allied Health Assistant
The Speech Tree
07.2019 - Current
- Greeted patients and visitors and performed general administrative duties such as answering and screening phone calls, replying to and directing emails, scheduling appointments, processing payments and keeping the clinic clean and tidy.
- Facilitated effective communication between patients, families, clinicians and other and healthcare providers, ensuring a holistic approach to care.
- Provided emotional support to patients and families, fostering a positive environment.
- Maintained accurate patient records, contributing to efficient clinical decision-making processes.
- Assisted in structured therapeutic activities and supportive interactions with patients.
- Demonstrated strong interpersonal skills when working with diverse patient populations, fostering positive relationships and trust among clients.
- Implemented time management strategies that increased efficiency within the allied health assistant role.
- Assisted the speech pathologist in the development of individualised care plans for patients, leading to improved speech outcomes.
- Provided resources for patients and families on relevant speech related goals, empowering the parent or carer to make continue therapy in a home setting.
Practice Manager and Dental Assistant
Croydon Dental Group
08.2006 - 07.2019
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Cleaned and sterilised dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information and dental medical history.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Assistant
Dr Chris Hall
01.2005 - 08.2006
- Cleaned and sterilised dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitised trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Education
Level 1 - Speech Therapy Assistant Program
Versalearn
Victoria (online)09.2023
Certificate III - Allied Health Assistance
Foundation Education
Online07.2021
Certificate - CPR, First Aid
Australia Wide First Aid
02.2021
Working With Children Check
Renewal Due 23/07/2024
2019
Diploma - Professional Practice Management
University of New England
Armidale, NSW (Online)04.2015
Level 1 And 2 - Introduction To Auslan (Australian Sign Language)
Vicdeaf
Victoria12.2010
Certificate III - Dental Assisting
RMIT University
Melbourne, VIC06.2006
Victorian Certificate of Edcuation -
Boronia Heights College
Boronia, VIC12.2004
Skills
- Teamwork and Cooperation
- Professionalism and Work Ethic
- Self-Motivation and Initiative
- Patient/Client Confidentiality Practices
- Communication and Interpersonal Skills
- Healthcare Team Collaboration
- Organisational abilities
- Patient Care
- Client documentation
- Data Entry and Record Keeping
Timeline
Administration and Allied Health Assistant
The Speech Tree
07.2019 - Current
Practice Manager and Dental Assistant
Croydon Dental Group
08.2006 - 07.2019
Dental Assistant
Dr Chris Hall
01.2005 - 08.2006
Level 1 - Speech Therapy Assistant Program
Versalearn
Certificate III - Allied Health Assistance
Foundation Education
Certificate - CPR, First Aid
Australia Wide First Aid
Working With Children Check
Renewal Due 23/07/2024
Diploma - Professional Practice Management
University of New England
Level 1 And 2 - Introduction To Auslan (Australian Sign Language)
Vicdeaf
Certificate III - Dental Assisting
RMIT University
Victorian Certificate of Edcuation -
Boronia Heights College
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