Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Davidson

Melbourne,VIC

Summary

Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Practice and Operations Manager

Gallant Law
07.2022 - Current
  • Financial Management, including but not limited to; financial reporting and forecasting, management of firm budgets, management of firm Trust account, ensuring compliance with financial regulations and management of weekly billing targets.
  • Human Resources, including but not limited to; management of firm recruitment, onboarding and training of new staff, management of employee performance including quarterly and annual performance reviews, management of internal grievances, management of employee career development opportunities, conducting regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Operational Management, including but not limited to; day-to-day management of firms logistical requirements, ensuring we are able to fulfil our daily court commitments, day-to-day office management, building/office maintenance, overseeing the adoption and utilisation of IT tools and software within the firm to streamline legal processes, improve efficiency, and enhance client services, ensuring compliance with all relevant laws, regulations, and ethical standards. This includes overseeing compliance with legal industry regulations and codes of conduct. Develops, implements and manages business processes and procedures to ensure the effective and efficient running of the firm.
  • Strategic Management, including the creation and facilitation of annual strategic planning sessions, firm goal setting, firm financial and non-financial KPI setting
  • Risk Management, including identifying and mitigating potential risks to the firm, such as legal malpractice risks or cybersecurity threats.
  • Business Development, including marketing and business development to maintain existing client and stakeholder relationships, whilst growing the firms new client base and future sustainability.

Branch Team Leader

Victorian Government Solicitor's Officem
01.2017 - 07.2022
  • Manage a team of legal administrative staff and people managers within the branch including the co-ordination of workload allocations, performance feedback, staff mentoring and formal performance reviews for both legal administrative assistants and solicitors.
  • Ensure efficient resources within the branch to service clients to the highest standard and in line with the model litigant guidelines.
  • Ensure the smooth delivery of branch operations and initiatives, including but not limited to; supporting the Assistant Victoria Government Solicitor to undertake a full branch re-structure, process review and re-establishment of workflow teams to ensure effective delivery of legal services. Co-ordination of new IT software delivery project, ensuring that the selected software met the needs of the branch (encompassing 90 people)
  • Assist in the recruitment and mentoring of new staff.
  • Work with the Assistant Victorian Government Solicitor and members of the executive management team, to identify areas for improvement within the branch.
  • Implementation of a learning and development plan for staff within the branch.
  • Managed daily branch activities, ensuring smooth operations and excellent client experiences.
  • Managed branch monthly billing requirements.
  • Implementation of branch manual, processes and procedures.
  • Ensuring branch compliance with file retention legislation.
  • Participation and co-ordination of branch strategic planning, including assisting the Assistant Victoria Government Solicitor to roll out action steps required to achieve short, medium and long term goals in accordance with the branch strategic plan.

Administrative Services Manager

Victoria Legal Aid
01.2009 - 01.2017
  • Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
  • Maintained strict confidentiality when handling sensitive information related to personnel matters or company financial data.
  • Assisted in recruitment processes by coordinating job postings, reviewing resumes, scheduling interviews, and conducting reference checks as needed.
  • Reduced operational costs with thorough vendor contract negotiations and cost analysis.

Education

High School Diploma -

Notre Dame College
Shepparton, VIC
12.2008

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Staff Management
  • Management
  • Project Management
  • Policies and procedures implementation
  • Performance monitoring
  • Staff Development
  • MS Office
  • Strategic Planning
  • Superb time management skills
  • Customer Relationship Management (CRM)
  • Business Administration
  • Business Planning
  • Risk Management
  • Budget Development and Management
  • Complex problems analysis
  • Building and Facility Management
  • Financial Management

Certification

Mental Health First Aid Certification

Certification in Conflict Resolution

Bendelta Leadership Certification

Timeline

Practice and Operations Manager

Gallant Law
07.2022 - Current

Branch Team Leader

Victorian Government Solicitor's Officem
01.2017 - 07.2022

Administrative Services Manager

Victoria Legal Aid
01.2009 - 01.2017

High School Diploma -

Notre Dame College

Similar Profiles

CREATE PROFILE
Samantha Davidson