Samantha Davies
Kapunda ,South Australia
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I have a high degree of attention to detail, a genuine willingness to go above and beyond customer expectations and solid communication skills.
I am a personable and dedicated Customer Service Representative with extensive experience in the pet cremation industry. A solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Self Employed
Self
Kapunda , SA
04.2023 - Current
- Domestic assistance within the aged care sector (household tasks)
- Support Services within the aged care sector (appointments, shopping, outings)
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Officer
Animal Welfare League of SA
Wingfield And Edinburgh North , SA
03.2004 - 07.2022
- Established trustful relationships with customers through effective communication skills.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Processed payments from customers using point of sale systems.
- Provided customer service in a courteous and professional manner.
- Developed strong customer relationships to encourage repeat business.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Educated customers on products and services offered by the company.
- Maintained accurate records of customer interactions and transactions.
- Trained new employees on company policies related to customer service practices.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Gawler High School
Gawler SA 511811-1985
Skills
- Friendly, Positive Attitude
- Customer Service
- Attention to Detail
- Flexible and Adaptable
- Problem-Solving
Timeline
Self Employed
Self
04.2023 - Current
Customer Service Officer
Animal Welfare League of SA
03.2004 - 07.2022
High School Diploma -
Gawler High School
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