Samantha Dawson
Somerville,Vic
Summary
Dynamic professional with extensive experience across hospitality, office administration, network marketing, retail, and beauty sectors. Proven expertise in customer service and sales, consistently driving revenue growth and enhancing client satisfaction. Recognized for strong interpersonal skills and the ability to adapt to diverse environments while maintaining a customer-centric approach. Aiming to leverage multifaceted background to contribute to a forward-thinking organisation.
I'm skillful in connecting with people and promoting and selling products. I'm an open and positive communicator with a calm and level-headed approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Representative
Sharp's Carpet One
Cranbourne, VIC
11.2023 - Current
- Coordinated with insurance builders and their clients to facilitate replacement flooring.
- Managed efficient flooring installation operations by liaising with trades, clients, and builders.
- Conducted site measurements across Melbourne for residential, commercial, educational, and retirement facilities.
- Managed stock orders from flooring wholesalers through B2B systems.
- Delivered exceptional customer service to both retail customers and builders.
- Utilized MYOB software to manage and streamline sales transactions.
- Developed detailed installation plans for installers to follow.
- Utilized comprehensive understanding of laminate, vinyl, carpet, hybrid, and timber products to drive sales.
- Recognized and addressed flooring issues, ensuring optimal material selection for specific needs.
- Assessed and determined the most suitable flooring for various applications.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and maintained relationships with customers to ensure repeat business.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Provided accurate quotes to clients, ensuring competitive pricing and customer satisfaction.
Sales Consultant
Ultimate Tiles
Mornington , Vic
07.2013 - 12.2022
- Greet customers and ascertain what each customer wants and needs.
- Excellent product knowledge of tiles, external pavers, natural stone, wall cladding and bathroom ware.
- Colour selections for retail clients and builders.
- Measure, quote and follow up to convert into sales orders.
- Answered incoming telephone calls to provide store, products and services information.
- Fostered relationships with customers to expand customer base and retain business.
- Label, arrange and display merchandise to promote sales.
- Manage our social media pages and create posts to increase our following.
Territory Manager
The Pool Tile Company
Dandenong South, VIC
01.2022 - 07.2022
- Identify, target, and develop new sales opportunities, and build relationships with pool builders, architects, landscapers, and other parties who have the ability to influence sales of pool tiles, coping, and pavers.
- Provide high-quality in-home consultations to the end-user clients to grow business, reputation, and sales.
- Seek out and secure new business within my designated territory by creating and maintaining relationships with pool builders, landscapers, landscape architects, wholesalers, and other referrers.
- Cold call targeted businesses and arrange meetings.
- Work to achieve revenue targets.
- Develop regular call plans for targeted and existing customers and document customer interactions.
- Maintain the mobile showroom to ensure that it is well-presented, well-stocked with products, samples, and merchandising.
- Follow up with clients to determine whether they would like to make a purchase and offer further assistance.
- Complete client selection sheets and quotations, ensuring accuracy with detail.
- Provide reporting to the sales manager.
Network Marketer
Isagenix
Melbourne, VIC
11.2015 - 04.2022
- Created sales presentations to promote advertising benefits to potential customers.
- Became a product of the product to improve my health and to prove that the system works.
- Prospected, enrolled and trained new members into my team.
- Planned and organized promotional events to expand brand recognition and customers.
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best weightloss system to help them reach their goals.
- Attended Nation wide trainings
- Stayed up to date on company products and services to support sales objectives.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Beautician
Self
Mount Eliza, Vic
02.2007 - 07.2013
- Applied makeup to clientele to cover imperfections and create new looks.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Provided makeup services for weddings, debs and other special events.
- Attended training classes to learn and improve techniques.
- Completed appointment sessions by placing under-eye collagen patches, applying primer and attaching extensions with glue.
- Performed eyelash tinting
- Exceeded customer expectations with friendly, fast and knowledgeable service.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Displayed merchandise to present visually appealing arrangements that drive sales.
Sales Assistant
Hoskings Jewellers
Mornington, Victoria
10.2012 - 02.2013
- Offered friendly greetings and assistance to incoming customers.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance
- Employed as a Christmas casual for 2 consecutive years.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash and credit card payments.
- Built relationships with co-workers.
Receptionist/Sales
Orbit Fitness
Mount Martha, VIC
01.2008 - 11.2010
- Completed facility tours to demonstrate value of membership and describe key features.
- Provided excellent customer service.
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Called warm leads each week to expand client base.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Welcomed members to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments and forward information.
Receptionist
Huntingdale Golf Club
08.2001 - 10.2003
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Updated and recorded customer or client information to maintain accounts.
- Updated members game results to keep score and to reflect their overall handicap
Education
Mount Eliza Secondary College
1991
Skills
- Friendly, positive attitude
- Product merchandising
- Prospecting skills
- Networking
- Sales
- Professional and polished presentation
- Service-oriented mindset
- Multitasking
- PC proficient
- Data entry
- Multi-line telephone skills
- Office equipment operations
- Order processing
- Makeup and skincare
- Client consultations
- In home Consultations
- Quoting
- Site inspections
- Basic math
- Excellent communication
Certification
- Working With Children
- White Card
Timeline
Sales Representative
Sharp's Carpet One
11.2023 - Current
Territory Manager
The Pool Tile Company
01.2022 - 07.2022
Network Marketer
Isagenix
11.2015 - 04.2022
Sales Consultant
Ultimate Tiles
07.2013 - 12.2022
Sales Assistant
Hoskings Jewellers
10.2012 - 02.2013
Receptionist/Sales
Orbit Fitness
01.2008 - 11.2010
Beautician
Self
02.2007 - 07.2013
Receptionist
Huntingdale Golf Club
08.2001 - 10.2003
Mount Eliza Secondary College
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