Proven track record in enhancing guest experiences and academic performance, notably with Students4students Tutoring. Skilled in complaint handling and problem-solving, achieving significant improvements in guest satisfaction and student outcomes. Expert in guest relations and teamwork, consistently exceeding expectations without exceeding a 55-word limit. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Hi, I’m
Samantha Del Castillo
Brisbane,QLD
Summary
Overview
2
years of professional experience
Work History
Waitressing, Cleaning And Costumer Service Mejia, Ecuador
Hotel Staff Member
Job overview
- Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
- Created lasting memories for guests celebrating special occasions by arranging personalized amenities or experiences.
- Maintained a clean, safe, and welcoming environment to create a positive first impression for hotel visitors.
- Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
- Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
Students4students TutoringQuito, Ecuador
After-school Tutor
09.2022 - 06.2023
Job overview
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Nepus Company Delawere, USA
Volunteer
02.2021 - 06.2021
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Approached issues proactively to best meet current and future community needs.
Education
Imagine Education College Brisbane, QLD
Certificate IV from Communications And Digital Marketing
02.2025
University Overview
Skills
- Guest Relations
- Tourism industry knowledge
- Complaint Handling
- Strong Work Ethic
- Housekeeping knowledge
- Reservation Management
- Food and beverage knowledge
- Time Management
- Administrative Skills
- Teamwork and Collaboration
- Conflict Management
- Problem-Solving
- Guest Reception
Accomplishments
Accomplishments
- Collaborated with team of 15 people in the development of [Project name].
Languages
Spanish
Native or Bilingual
German
Elementary
English
Native or Bilingual
Timeline
After-school Tutor
Students4students Tutoring
09.2022 - 06.2023
Volunteer
Nepus Company
02.2021 - 06.2021
Hotel Staff Member
Waitressing, Cleaning And Costumer Service
Imagine Education College
Certificate IV from Communications And Digital Marketing