Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Denne

Primrose Sands

Summary

Proven team player with a track record of enhancing customer satisfaction at Dunalley Bakery, adept in cleaning, sanitization, and customer service. Skilled in cash handling and POS systems, consistently maintaining welcoming environments and improving operational efficiency. Achieved significant improvements in guest experiences through attentive service and effective communication.

Overview

4
4
years of professional experience

Work History

House Cleaner

Lufra Hotel And Apartments
04.2022 - 09.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Front of House Employee

Dunalley Bakery
11.2019 - 04.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.*

Front of House Employee

Sorell Cafe
05.2019 - 07.2019
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.

Education

High School Diploma -

Sorell School
Sorell, TAS
11.2019

Skills

  • Cleaning and sanitization
  • Customer Service
  • Housekeeping
  • Bathroom sanitation
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Beverage Preparation
  • Safe Food Handling Practices
  • POS Systems
  • Menu Memorization
  • Friendly and outgoing

Timeline

House Cleaner

Lufra Hotel And Apartments
04.2022 - 09.2023

Front of House Employee

Dunalley Bakery
11.2019 - 04.2022

Front of House Employee

Sorell Cafe
05.2019 - 07.2019

High School Diploma -

Sorell School

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Samantha Denne