Samantha Dhara
Summary
I am a motivated Accounts Receivable Analyst who enjoys managing the accounts receivable portfolio to meet or exceed established goals using systemized and sustainable approach. I am proficient in most aspects of accounts receivable policies and procedures. I tend to be organized and am a dependable team member, successful at managing multiple priorities with a positive attitude. I am now exploring to seek and maintain a full-time position that offers professional growth, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Hotel Accounts Receivable Officer
Stamford Grand Adelaide
06.2021 - Current
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports.
- Reconciled customer accounts regularly, identifying discrepancies and resolving them quickly.
- Improved customer satisfaction by addressing inquiries professionally and providing clear explanations for payment issues.
- Facilitated prompt resolution of invoice queries through proactive communication with clients and other departments within the company.
- Prepare and conduct monthly credit meeting with higher management and departmental heads. Develop customized reports for management review, offering insights into accounts receivable performance trends and send credit meeting minutes to corporate office.
- Reduced outstanding debts by implementing effective collection strategies and negotiating with clients.
- Assisted in monthly closing activities, ensuring accurate financial reporting for management review.
- Provided support to accounting department during annual audits, contributing to successful outcomes.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Hotel Reservations Agent
Stamford Plaza Adelaide & Stamford Grand Adelaide
05.2015 - 06.2021
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
- Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Expert in Using Opera Software for efficient reservation processing and data management.
- Supported team members by sharing best practices for handling challenging customer situations effectively.
- Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
- Enforced policies and procedures to increase efficiency.
Senior Accounts Receivable Associate
Cognizant
06.2011 - 11.2013
- Worked with Cognizant in Account Receivable Process for U.S Health Care as Senior Process Associate from June 2011 to November 2013.
- Negotiated payment terms with clients to facilitate prompt payments while maintaining strong business relationships.
- Reduced outstanding receivables for increased financial stability by effectively managing accounts and pursuing collections.
- Maintained confidentiality over sensitive financial data while ensuring adherence to regulatory compliance standards within the accounts receivable function.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
Tech Support Officer
Unisys
Hyderabad
01.2010 - 05.2011
- Worked with Unisys as SSR 3(Service Support Representative) from January 2010 to May 2011
Accounts Receivable Process Associate
Apollo Health Street
India
06.2008 - 11.2009
- Worked with Apollo Health Street as a Accounts Receivable Process Associate from June 2008 to November 2009
Education
BACHELOR OF FINANCE - Accounting And Finance
St.Francis Degree College For Women
Hyderabad, India01.2008
Skills
- Payment Negotiations
- Invoice Processing
- Dispute Resolution
- Credit Control
- Time Management
- Attention to Detail
- Critical Thinking
- Bill Payment and Recordkeeping
- Accounts Receivable
- Relationship Building
- Customer Relations
- Bank Statement Reconciliation
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual
Timeline
Hotel Accounts Receivable Officer
Stamford Grand Adelaide
06.2021 - Current
Hotel Reservations Agent
Stamford Plaza Adelaide & Stamford Grand Adelaide
05.2015 - 06.2021
Senior Accounts Receivable Associate
Cognizant
06.2011 - 11.2013
Tech Support Officer
Unisys
01.2010 - 05.2011
Accounts Receivable Process Associate
Apollo Health Street
06.2008 - 11.2009
BACHELOR OF FINANCE - Accounting And Finance
St.Francis Degree College For Women
Hobbies and Interests
- Music
- Travel
- Team Work
- Dance
Personal Information
- Date of Birth: 10/04/1987
- Nationality: Indian
- Residential Status : Australian Citizen
- Marital Status: Married
Hobbies and Interests
- Music
- Travel
- Team Work
- Dance
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