Samantha Dhara

• Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports.
• Reconciled customer accounts regularly, identifying discrepancies and resolving them quickly.
• Improved customer satisfaction by addressing inquiries professionally and providing clear explanations for payment issues.
• Facilitated prompt resolution of invoice queries through proactive communication with clients and other departments within the company.
• Prepare and conduct monthly credit meeting with higher management and departmental heads. Develop customized reports for management review, offering insights into accounts receivable performance trends and send credit meeting minutes to corporate office.
• Reduced outstanding debts by implementing effective collection strategies and negotiating with clients.
• Assisted in monthly closing activities, ensuring accurate financial reporting for management review.
• Provided support to accounting department during annual audits, contributing to successful outcomes.
• Analyzed aging reports to identify trends and patterns causing missed collections.
• Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

• Managed large call volumes, maintaining professionalism and attention to detail under pressure.
• Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
• Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
• Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
• Streamlined reservation processes for increased efficiency and reduced booking errors.
• Expert in Using Opera Software for efficient reservation processing and data management.
• Supported team members by sharing best practices for handling challenging customer situations effectively.
• Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
• Enforced policies and procedures to increase efficiency.

• Worked with Cognizant in Account Receivable Process for U.S Health Care as Senior Process Associate from June 2011 to November 2013.
• Negotiated payment terms with clients to facilitate prompt payments while maintaining strong business relationships.
• Reduced outstanding receivables for increased financial stability by effectively managing accounts and pursuing collections.
• Maintained confidentiality over sensitive financial data while ensuring adherence to regulatory compliance standards within the accounts receivable function.
• Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.

• Worked with Unisys as SSR 3(Service Support Representative) from January 2010 to May 2011

• Worked with Apollo Health Street as a Accounts Receivable Process Associate from June 2008 to November 2009

I currently work as an Accounts Receivable Officer at Minda, a leading not-for-profit organization dedicated to supporting people with intellectual disabilities. In my role, I am responsible for managing various financial operations, including invoicing, account reconciliations, and ensuring compliance with organizational and regulatory standards.

One of the key aspects of my role at Minda is utilizing the TechOne system, where I have developed strong proficiency in managing financial data, processing payments, and overseeing account accuracy. Working in this dynamic, mission-driven environment has provided me with valuable experience in handling complex financial tasks while contributing to a meaningful cause.

I am proud to be part of a team that works together to make a positive impact, and my time at Minda has further strengthened my problem-solving skills, attention to detail, and ability to collaborate with diverse teams. As my contract at Minda nears its conclusion, I am excited to explore new opportunities where I can continue to grow professionally and contribute my expertise.