Summary
Overview
Work History
Education
Skills
attributes
references
Timeline
Generic

Samantha Dimitriovska

Oak Flats,NSW

Summary

I am open to learning new skills and taking on any challenges in different job opportunities, using my customer service skills and to do any task/s to the best of my ability. I am able to work in a team or on my own, I am punctual, well-mannered, focused, adaptable and a very hard worker.

Overview

10
10
years of professional experience

Work History

Order Management Consultant

Booktopia
03.2022 - 12.2023
  • Support for Territory Managers all across Australia (NSW, VIC, QLD, WA, SA, NT & TAS) also New Zealand with their 'big' customers such as businesses/companies, schools, uni's etc., liaising with the Warehouse Team to ensure customers orders are shipped out on time as these bigger customers had deadlines to meet, checking Bulk Order Enquiry Sheet and passing the request through to the appropriate Territory Manager, looking into each Amazon account and cancelling all non stock items on the order and via Amazon Vendor Central, emailing Territory Manager to update if any delays on their customer's orders
  • Also sometimes I would go out of my way to email their customer myself to update them on their order.

Customer Service Support

Booktopia
12.2014 - 03.2022
  • Processing count of returns from Seko, Australia Post and Startrack, issuing store credits and refunds on orders for customer returned items, taking customer phone calls across Australia and New Zealand, creating daily reports in Google Sheets or Excel for delayed and backordered items, liaising with suppliers to confirm ETAs of when stock should be expected to arrive in the warehouse, communicate with the warehouse team to raise any issues with short shipped items and damaged items, using Marketplace portals to process returns such as Angus & Robertson, MyDeal, Amazon, Catch and eBay, processing orders daily that failed to autoprocess by the Customer Management System, using Angus & Robertson portal to email customers.

Warehouse Worker

Booktopia
04.2014 - 12.2014
  • Gift wrapping, hand packing products into boxes to be shipped, picking stock from shelving using RF technology, putting stock away from totes into shelving, stocktake, receiving stock into Warehouse Management System.

Education

Warilla High School
Warilla, NSW
09.2015

Cert II Business Studies -

Warilla High School
Warilla
07.2015

Cert I Financial Services -

Warilla High School
Warilla, NSW
04.2014

Cert II in Retail Skin Care and Beauty -

West Wollongong Tafe
Wollongong
01.2014

Skills

  • Learning: I am a fast learner and able to learn new and different things I have extended my learning to include new skills and to complete TAFE courses
  • Team Work: I have been in a team/teams in work related tasks such as putting stock away, picking orders to send to the pack line and doing returns for my supervisor
  • Technology: I am able to use the following software programs: - Microsoft Word - Microsoft Excel - All Google Sheets

attributes

  • Commitment - Always attending and on time to work to show I'm dedicated to my job.
  • Personal Presentation - I always wear the correct attire and follow the dress code.
  • Manners - Polite towards customers and co-workers.

references

  • Michelle Rowe, Former National Sales Manager, Booktopia , 0400 172 815
  • Shanu Prasaad, Non Fiction Category Manager, Booktopia, 0409 665 893
  • Lorraine Truman, Former Operations Support Manager of Booktopia, 0416 229 434
  • Jonathan Seifman, BPS Manager, Booktopia, 0400 488 798

Timeline

Order Management Consultant

Booktopia
03.2022 - 12.2023

Customer Service Support

Booktopia
12.2014 - 03.2022

Warehouse Worker

Booktopia
04.2014 - 12.2014

Warilla High School

Cert II Business Studies -

Warilla High School

Cert I Financial Services -

Warilla High School

Cert II in Retail Skin Care and Beauty -

West Wollongong Tafe

Similar Profiles

CREATE PROFILE
Samantha Dimitriovska