Samantha D'Lemos-Thomas

• Administering fortnightly payroll through thorough pay report audits.
• Attending to trigger reports to ensure accuracy
• Resolving complex payroll inquiries for University and HRSC staff and delivering solution-focused advice.
• Handling redundancy requests in compliance with regulatory requirements.
• Resolved issues related to long service leave, sick leave and underpayments accurately.
• Liaised with external teams to to provide necessary documentation to auditors and ensure seamless financial reviews.
• Handling special projects such as leave loading payments, retroactive pay adjustments etc. with precision.
• Executing detailed review of various payroll discrepancies
• Collaborating with HR teams to maintain current employee information and facilitate smooth onboarding for new hires including Senior Executives at the University
• Calculating severance payments for end of fixed term contracts and providing the necessary information to the HR Partners to enable them to manage expectations
• Interpreting awards, agreements and contracts to provide advice to Payroll Officers and University staff.
• Mentoring and coaching Payroll Officers in order to develop their skills and abilities in the role
• Assisting in reviewing procedures to ensure efficiency of operations and Service Level Agreements
• Conducting fortnightly checks on terminations for precision in payments and taxes.
• Participated in system upgrades and migrations to modernize the company''s approach to managing its workforce compensation needs effectively.

Achievements

• Successfully running a fortnightly $50 million pay roll since November 2013. This included defining the pay, confirming the online timesheets, leave bookings and automatic salary increments and checking for any discrepancies and negative pays. Uploading the bank files and conducting the final reconciliation.
• Closely collaborated with another Payroll Officer to seamlessly deliver redundancy estimates for two large change plans for the University (approximately 150 staff). Calculated and prepared estimates, reconciled employment history, determined severances in accordance with the EA, reconciled leave and prepared letters to be sent. This approach enabled the processing of all redundancy payments accurately and within a short space of time.
• Undertook the payment of the annual leave loading for 2015. This included running the reports in non-update, performing a thorough check to ensure that all staff members under the EA received the payment and that the amount being paid was correct and then finalising the payment in update
• Involved in the Parental Leave Project, including providing input on the entitlements for various staff to parental, determining the information required to process the parental leave application and providing feedback on the final parental leave form.
• Determining and processing casuals staff members entitlement to long service leave.
• Involved in systems testing for various system/process upgrades

Responsibilities

• Preparation of employment contracts, variations of appointments and other contracts for Senior Staff Members at the University
• Undertaking payroll reconciliations including long service leave, sick leave, underpayments and overpayments
• Responding to queries from University Staff
• Support Department and Faculties in their application of policies and the management of processes
• Provide managers with required data to enable them to make timely decisions in relation to their staff.
• Data entry of casual staff timesheets
• Preparation of routine correspondence for University Staff
• Uploading of casual online timesheets into ascender
• Mentoring Payroll Officers in order to develop their skills and abilities in the role.
• Work with the HR Partners on change plans to provide redundancy calculations and information in a timely manner and respond to staff queries on their redundancy entitlements

Achievements

• Selected to act in the role of HR Coordinator to assist the Payroll Managers in running the fortnightly pay.
• Successfully managed 300 redundancies within a limited timeframe, ensuring operational stability.
• Actively worked on the online timesheets enhancement project which included suggesting enhancements, attending brain storming sessions and follow-up meetings, liaising with the ICT project team, meticulously testing the enhancements, providing feedback on communication for go live and supporting the staff when the enhancements went live.

Responsibilities

• Preparation of employment contracts, variations of appointments and other contracts.
• Analysing and processing payroll requests for employees
• Calculation of payments for some HR processes as well as calculation of overpayments
• Responding to queries from University Staff
• Data entry of casual staff timesheets
• Preparation of routine correspondence for University Staff

Achievements

• Selected to perform in the role of Senior HR Service Centre Team Member on 2 occasions. This included attending to more complex queries, providing advice to the team members, processing senior appointments etc.
• Collaborated with a team of five to reconcile long service leave entitlements for university staff so that their balances could be displayed via HRonline.

Responsibilities

• Analysing and processing payroll requests for employees across all locations in Australia
• Determining changes and premiums related to employee salary and benefits and inputting adjustments to employee payroll records
• Preparing Letters of Offer for ANZ Australian employees
• Daily production planning and creating daily / monthly production reports

Achievements

• Was selected by the ANZ leadership team for transition of payroll processes from Melbourne. This included being trained on the process in Melbourne for a month and transferring of the knowledge to the team in Bangalore.
• Gathered a thorough understanding of PeopleSoft Payroll systems.
• Some of the awards won: Extra Miler Award & Manager’s Discretionary Award. These were awarded for my outstanding Interpersonal skills, which enabled me to gain respect and credibility with clients.

Responsibilities

· Analysing and assessing health insurance claims in line with Service Level Agreements

· Achieving and exceedingproduction and accuracy targets within stipulated turn-around time

· Adhering to quality guidelines to ensure zero customer complaints

Achievements:

§ First to achieve batch release well before the stipulated training period

§ Nominated group leader of a team of five and always supported the team as back-up process lead;

§ As back-up process lead, I was responsible for the preparation and presentation of Work Tracking Reports, Poll Position Reports, Progress Reports, Friday Bulletins etc., supporting and training of underperformers, and organizing various team building activities

§ Handled a large majority of the ISO documentation undertaken by AXA

§ Was selected by the AXA leadership team to prepare and present a documented analysis and study on the Detection of Fraudulent Claims. I coordinated with AXA UK in order to prepare a comprehensivework product

§ Some of the awards won were: Rookie Award, Best Team Player Award, Best Performer Award, Best Group Award