Samantha Douglas
South Bowenfels,New South Wales
Summary
I am a customer-focused team member with 15+ years experience and knowledge in the hospitality industry. With a sound understanding of day-to-day operational practices and logistics coordination, I'm committed to leaving a great, lasting impression. Well-known for creating a positive workplace culture and high-performing teams, I am a detail-oriented team player with strong organisational skills and proficiency to handle multiple projects simultaneously to a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service/Receptionist
Mech Industries Pty Ltd
09.2023 - Current
- Investigate and resolve customer inquiries and complaints quickly.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
Front of House/Barista
CafeBar 128
01.2023 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Supervisor- The Lookout, Echo Point
Trippas White Group
08.2020 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues
- Monitored workflow to improve employee time management and increase productivity.
BP Console Operator/Customer Service/Barista
The Dunn Group
03.2019 - 06.2020
Bar/Restaurant Front of House
Alexander Hotel
04.2018 - 06.2020
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
Bar/Gaming/Waitress
Marryatville Hotel
01.2016 - 03.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Certificate III - Life Coaching
Hart Life Coaching
Self Paced Online12.2016
Skills
- Business Correspondence
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Money Handling Abilities
- Sales and Upselling
- System Implementation
- Espresso Machine Operation
- Food Preparation
- Staff Management
- Service Prioritization
- POS System Operations
Extra Curricular Activities
Aiding elderly residents at local Aged Care Facilities
Assisting Lithgow & District Volunteer Rescue Squad in Fundraising and Driver Reviver
Additional Information
Lover of Bushwalks adventures, Cooking, Art and all thing colourful
I also paint Terracotta Pots (Sammy Spud Pots Est.2021)
References
Dario, The Lookout Echo Point - 0499 915 222
Ashley Ewers, Mech Industries - 0413 766 508
Mamae, CafeBar128 - 0401 329 652
Timeline
Customer Service/Receptionist
Mech Industries Pty Ltd
09.2023 - Current
Front of House/Barista
CafeBar 128
01.2023 - 09.2023
Supervisor- The Lookout, Echo Point
Trippas White Group
08.2020 - 01.2023
BP Console Operator/Customer Service/Barista
The Dunn Group
03.2019 - 06.2020
Bar/Restaurant Front of House
Alexander Hotel
04.2018 - 06.2020
Bar/Gaming/Waitress
Marryatville Hotel
01.2016 - 03.2018
Certificate III - Life Coaching
Hart Life Coaching
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