Summary
Overview
Work History
Education
Skills
Affiliations
reference
References
Timeline
Generic

Samantha Doyle

Sunshine Coast,QLD

Summary

Enthusiastic and motivated professional customer service..

hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Eager to learn new responsibility in the retail and insurance environment.

Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

I have a Cert II in retail and currently studying cert III and cert IIII in fitness.

Overview

15
15
years of professional experience

Work History

Customer Service Cashier

Hungry Jacks
Maroochydore, QLD
01.2009 - 08.2023
  • Built and maintained productive relationships with employees.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Verified that all coupons were valid prior to processing them into the system.
  • Maintained work area and kept cash drawer organized.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Resolved customer complaints in a professional manner.
  • Processed credit card transactions accurately and efficiently.
  • Answered customers' questions and provided information on store procedures or policies.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Kitchen Staff Member

treehouse by greenspace childcare centre
Bli Bli , QLD
12.2022 - 07.2023
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Baked breads, rolls and other pastries using traditional recipes.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Kept track of supplies used in the kitchen to ensure restocking when necessary.
  • Maintained cleanliness of floors in the kitchen area throughout shift.
  • Stocked service stations with food items such as condiments, salads, desserts, and beverages.
  • Followed recipes and customer requests to prepare meals.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
  • Inspected deliveries for freshness and quality standards prior to stocking shelves.
  • Measured ingredients required for specific food items being prepared.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Carried out routine maintenance on kitchen appliances such as dishwashers and stoves.
  • Used food production system to drive quality and shelf life compliance.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Ensured that all health regulations regarding food handling were followed during preparation process.
  • Re-stocked, organized and arranged service and food stations.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Assisted in unloading delivery trucks containing food supplies.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Barista Manager

Bake my day
Maroochydore, QLD
08.2013 - 07.2023
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Assisted staff by serving food and beverages or bussing tables.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Evaluated current processes and identified areas of improvement in order fulfillment times or customer service response times.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Researched competitive market data to identify opportunities for improvement in product offerings or services provided.
  • Implemented strategies for cost savings in areas like labor costs or supply ordering.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Developed new ideas to increase sales and customer loyalty through promotions or special events.
  • Organized promotional events designed to draw customers into the store by offering discounts or free samples of products.
  • Developed marketing campaigns using digital media platforms such as social media sites or email newsletters.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Delegated work to staff, setting priorities and goals.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Arranged merchandise and built eye-catching displays to increase sales.

Education

Some College (No Degree) - -

Maroochydore State High School
QLD

Skills

  • Product Merchandising
  • Payment Collection
  • Check Processing
  • Guest Services
  • Cash Handling
  • Customer Complaint Resolution
  • Customer Service
  • Retail Merchandising
  • Customer Inquiries
  • Customer Satisfaction
  • Telephone Management
  • Product Knowledge
  • Hiring and Training
  • Work Planning and Prioritization
  • Shift Scheduling
  • Performance Assessments
  • Team Building and Leadership
  • Safe Food Handling
  • Supply Ordering
  • Shop Opening and Closing
  • Espresso Machine Operation
  • New Product Introduction
  • Backroom Stocking
  • Attention to Detail

Affiliations

I love the gym and training to get stronger.

I love gardening at home with my family and have a love of reading.

I love the ocean and beaches.

reference

Tracy Hancock- 0409091888 Treehouse by greenspace childcare.

Emma Caulley- 0402560056 Bake my day

References

References available upon request.

Timeline

Kitchen Staff Member

treehouse by greenspace childcare centre
12.2022 - 07.2023

Barista Manager

Bake my day
08.2013 - 07.2023

Customer Service Cashier

Hungry Jacks
01.2009 - 08.2023

Some College (No Degree) - -

Maroochydore State High School

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Samantha Doyle