Samantha Duffey
Roma,Qld
Summary
Goal-oriented assistant educator caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
4
4
years of professional experience
Work History
service advisor/administrator
Brown and hurley
10.2022 - Current
- Answered phone calls and responded to questions and concerns
- Explained amount for expected services and provided detailed answers to customer questions
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
- Contributed to business growth by confirming customer satisfaction with service and quality
- Handled telephone inquiries regarding appointments and work in process
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance
- Regularly updated customer service database to reflect new information including address changes and contact details
- Organized and maintained documents, files and records
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
assistant educator
candk kindergarden
08.2022 - 10.2022
- Supervised children and participated with children in activities
- Established positive relationships with students, parents, fellow teachers and school administrators
- Provided individualized and small group support to reinforce classroom topics and promote student learning
- Helped students master learning concepts through one-on-one and small group tutoring
- Assisted teachers with lesson preparation and curriculum implementation
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
dental assistant/ administrator
1300smiles roma
10.2019 - 10.2022
- Managed computer databases, physical file systems and required logs
- Reviewed incoming paperwork such as contracts and letters for accuracy and relevance
- Oversaw inventory purchases, restocking and organization
- Improved office organization by developing filing system and customer database protocols
- Followed up with customer accounts to resolve unpaid or past due accounts
- Answered telephones to take messages or redirect calls to appropriate colleagues
- Sanitized equipment cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Educated patients on treatment procedures and post-procedure home care
- Laid out dental instruments and equipment before procedures
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
- Assisted dentist during examinations by retracting patient's cheeks and tongue
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
- Explained dental services and payment plans to help patients make informed decisions.
Educator
Milestones Early Learning
06.2021 - 04.2022
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Education
certificate 3 early childcare education -
09.2021
year 12 certificate -
St George State High School
11.2016
Skills
- Friendly and Outgoing
- Calm and Patient Demeanour
- Verbal and Written Communication
- Classroom Support
- Effective Communication
- Problem-Solving
- Customer Service
- Attention to Detail
- Honest and Ethical
- Personable and Approachable
- Reporting and Documentation
- Information Confidentiality
- Team Building and Leadership
- Relationship Development
- Goal Setting
- Training and Development
- Flexible Schedule
References
- Anna Lucas, Past colleague (Brown and Hurley), 0418 268 431
- Natalie Tweed, Personal Reference, 0411 846 957
Timeline
service advisor/administrator
Brown and hurley
10.2022 - Current
assistant educator
candk kindergarden
08.2022 - 10.2022
Educator
Milestones Early Learning
06.2021 - 04.2022
dental assistant/ administrator
1300smiles roma
10.2019 - 10.2022
certificate 3 early childcare education -
year 12 certificate -
St George State High School
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