Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Edwards

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Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Assisant Manager

Woolworths
11.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.

Manager

Woolworths
03.2021 - 11.2023
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Team Member

Woolworths
10.2016 - 03.2021
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Marketing Consultant

CCIG
02.2016 - 06.2016
  • Recorded and updated customer information in online systems.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Made average of 100 outbound and inbound calls per day.

Education

High School Diploma -

Windaroo Valley State High School
Bahrs Scrub, QLD
11.2014

Skills

  • Staff Supervision
  • Time Management
  • Health and Safety Regulations
  • Staff Management
  • Customer Relations
  • Customer Service
  • Shift Coverage
  • Product and Service Knowledge
  • Communication

Timeline

Assisant Manager

Woolworths
11.2023 - Current

Manager

Woolworths
03.2021 - 11.2023

Team Member

Woolworths
10.2016 - 03.2021

Marketing Consultant

CCIG
02.2016 - 06.2016

High School Diploma -

Windaroo Valley State High School

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Samantha Edwards