Creative and performing arts, live music and community events, physical fitness and wellness, literature, gardening, conservation work, hiking
Samantha-Ellen Bound
Grovedale
Summary
Experienced leader with strong background in working both autonomously and collaboratively, managing multiple tasks, and providing exceptional customer service. Adaptable and proactive when managing relationships and projects, thinks creatively, and is a great communicator. A highly motivated individual who likes to bring warmth and positivity to a work environment and communities.
Overview
15
15
years of professional experience
Work History
Account Manager
Campion Education
04.2023 - Current
- Maintained and gained key school accounts by building strong relationships, providing exceptional customer service, and addressing school needs promptly.
- Worked with the internal Campion team (Digital, Marketing, IT, Customer Service departments) to provide effective problem resolution and clear communication channels, keeping schools happy and engaged.
- Trained schools in a range of digital programs and platforms and conducted ongoing reviews to identify areas for improvement and a continued successful partnership.
- Worked autonomously to maintain a schedule that serviced 50+ schools, including in-person visits.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Online Store Coordinator
The Campus Bookstore
04.2018 - 09.2022
- Managed the daily operations of online store including processing, packing and dispatching orders, click and collect across five different stores, customer service, maintaining the website, social media and sales channels.
- Managed Retail and Logistics administrative functions including finances (banking, cash reconciliation, invoicing), stock management and maintenance, rosters, training new staff, ordering, sales reports, visual merchandising.
- Enhanced customer satisfaction by providing exceptional specialised service to students and school departments.
- Prepared a range of communications materials (including posters for sales promotions, marketing flyers and brochures, store reports, website copy) to drive sales growth and promote products and services.
- Collaborated with student services on student initiatives and community outreach.
Marketing and Production Coordinator
Wild Dingo Press
01.2020 - 01.2021
- Monitored and tracked progress of all production tasks for on-time delivery, including printing, illustrator, editor and design briefs, typesetting, files for digital partners.
- Liaised with customers, authors, publishing communities, publicists and stakeholders to build supportive and flourishing relationships, plus managed general enquiries related to the publishing house.
- Coordinated social media, EDMs, catalogues, website and digital communication in line with WDP's brand.
- Coordinated book events, including festival submission and appearances, launches, social events, industry showcases, author book tours, WDP meetings.
Senior Bookseller
Top Titles Bookstore & Book Bonding
09.2009 - 04.2018
- In these two trade bookstore positions I occupied a senior role: managing stores and rosters, acting as a point of authority, and supervising/training staff.
- Increased customer satisfaction by providing personalised book recommendations and resolving queries and complaints with active listening, empathy, and practical solutions.
- Contributed to the successful operation of the store by managing administrative duties such as purchase orders and invoices; buying, receiving and dispatching goods; maintaining onix files and online content management; organising returns; stationery supplies; managing banking and finances.
- Contributed to store appeal with visual displays, the creation of social media and marketing content, maintaining the website, and writing reviews.
- Collaborated closely with local schools, libraries, and literary organisations to drive community involvement and foster a love of reading.
- Regularly attended industry conferences and networking events to maintain literary relationships and stay-up to date with the literary scene.
Victorian Administrator
Australian Marine Conservation Society
01.2016 - 06.2017
- Recruited, trained and managed statewide volunteers for NFP organisation, ensuring the AMCS had a Victorian presence.
- Co-ordinated festivals, stalls, events, monthly meetings, and social nights, to foster community growth and promote the work the AMCS do.
- Collaborate with conservation organisations, locals councils, schools, and events teams to maximise event potential and community outreach.
- Managed office inventory and merchandise, ensuring adequate supplies were available while minimising waste and maintaining accurate records.
Program Administrator (Book Groups)
Centre for Adult Education / Box Hill Institute
04.2010 - 09.2011
- Managed and supervised administrative and daily program operations, complying with organisation policies. This included enrolment reports, managing data and resources (Excel/online management systems), raising purchase orders, department budgets, ordering supplies.
- Provided timely customer service and support to 1,000 book groups, promoting program visibility and advocating for literacy.
- Produced and edited marketing content (Office, Adobe, online) for the Short Course program and the Book Groups program, in line with company style and values.
- Worked with offsite warehouse to manage stock for Book Groups program, ensuring the program was logistically efficient.
- Worked with data to measure program effectiveness and used findings to make suggestions and adjustments where needed.
Author, Writer & Editor
Self-Employed
12.2011 - Current
- Author of children's fiction with a range of publishers including Penguin and Scholastic, whose work has been acknowledged with prizes including CBCA, Aurealis, Vogel and Peter Carey Short Story awards.
- Toured libraries, schools and bookshops as a visiting author and have facilitated classroom workshops and discussions around books, literature and creativity.
- Promoted published works through social media platforms, author website, email newsletters, and event appearances.
- Host, produce and distribute the KidLit Classics podcast to foster community and literary networks.
- Achieved a positive work-life (or professional-creative) balance by setting realistic goals, managing time and tasks efficiently, and maintaining a healthy lifestyle.
Business Owner
Forage & Folk Collective
07.2015 - Current
- Established small business that expanded from markets, to online retail, bulk, and corporate supply.
- Research, craft and create an assortment of products, finding creative solutions to packaging design, marketing, social media and website design and monitoring market trends to ensure best business practice.
- Manage book-keeping and administrative tasks, including balancing accounts payable and receivable, COGS, cash flow, expenses); ordering and monitoring supplies; arranging quotes and invoices; managing website SEO and analysing online sales and statistics; prepare, pack and dispatch a range of orders.
- Achieve consistent and manageable growth while maintaining customer satisfaction and personalised service offerings.
Education
Master of Publishing and Communications - First Class Honours
University of Melbourne
Parkville, Victoria01.2022
Graduate Diploma in Publishing and Editing -
RMIT
Melbourne, Victoria01.2011
Bachelor of Creative Arts - Writing & Literature
University of Melbourne
Parkville, Victoria01.2009
St Brendan Shaw College -
St Brendan Shaw College
Devonport, Tasmania01.2005
Our Lady of Lourdes Primary School - Graduate Bursary Award for Overall Student Contribution
Our Lady of Lourdes Primary School
Devonport, Tasmania01.1999
Skills
- Excellent communication skills
- Retail and store operations management
- Customer service, including POS
- Account and relationship management
- Knowledge of administrative procedures
- Knowledge of social media and marketing
- Back-end website development and design
- Worked with a range of IT and digital programs
- Ability to organise and manage time autonomously
- Intuitive learner
- Liaison with communities and volunteers
- Entrepreneurial personality
- Front of House and event experience (paid and volunteer)
Affiliations
- Writers Victoria
- Australian Society of Authors
- Creative Geelong
- Geelong Writers
- Books + Publishing
Interests
Timeline
Account Manager
Campion Education
04.2023 - Current
Marketing and Production Coordinator
Wild Dingo Press
01.2020 - 01.2021
Online Store Coordinator
The Campus Bookstore
04.2018 - 09.2022
Victorian Administrator
Australian Marine Conservation Society
01.2016 - 06.2017
Business Owner
Forage & Folk Collective
07.2015 - Current
Author, Writer & Editor
Self-Employed
12.2011 - Current
Program Administrator (Book Groups)
Centre for Adult Education / Box Hill Institute
04.2010 - 09.2011
Senior Bookseller
Top Titles Bookstore & Book Bonding
09.2009 - 04.2018
Graduate Diploma in Publishing and Editing -
RMIT
Bachelor of Creative Arts - Writing & Literature
University of Melbourne
St Brendan Shaw College -
St Brendan Shaw College
Our Lady of Lourdes Primary School - Graduate Bursary Award for Overall Student Contribution
Our Lady of Lourdes Primary School
Master of Publishing and Communications - First Class Honours
University of Melbourne
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