Samantha Fagg
WINDRADYNE,Australia
Summary
I am a mum of two. I am a fast learner and will ask for assistance if required. I will always push myself to exceed expectations with every task given and always strive to be punctual and reliable. I communicate well with everyone and love working with people. With a mixture of sales, communication, reception, admin, hospitality, and retail, I strive to have excellent customer service skills and follow every instruction given.
Overview
16
16
years of professional experience
Work History
Full Time
Commonwealth Bank Bathurst
01.2022 - Current
- Duties include fast-paced Strong Customer Service
- - Money Handling
- - Concierge
- - Maintain confidentiality at all times
- - Customer Banking Specialist, including Personal loans, credit cards, deceased estates, powers of attorney, disputes, new account openings, and more
- - Extensive data entry and clerical work, electronic and paper filing, and archiving
- - Taking on large workloads and prioritising applications and portfolios in a timely, clean, organised, and professional manner
- - Working one-on-one with clients to bring out the best possible customer experience
- - Working with lenders to provide exceptional service for high-end customers
- - Overall general banking enquiries
Casual
Big W Bathurst
01.2011 - Current
- Duties include working as a floor associate in apparel and cosmetics
- - Helping the customers with their requests and purchases
- - Fitting room and phone operator
- Which includes helping customers and being the first voice of contact on the phone, which then requires helping the customer and/or forwarding the customer onto the right person/department within the store
- - Checkout operator
- Finalising the customers shopping in a professional aspect
- Also includes handing money and counting tills
Quality Hotel Bathurst
01.2009 - 01.2010
- Duties include being a receptionist, being the first point of contact in person and by phone; it was very important to always remain professional
- I would answer the phones and take bookings and insert them into the computer systems
- Handling money, including EFTPOS
- Cash up for the day, calculating the day's money and making sure it is all correct and matches what was quoted to customers
- - Looking after clients needs and requests
- - Highly experienced in customer service
Food Service Worker
Gazza's at Westpoint
01.2009 - 04.2009
- Duties include hospitality, food handling, a main short order cook, and kitchen hand
- Following the workplace occupational health and safety requirements
- - Working under a team leader and manager
Education
Certificate III - Financial Services
01.2023
Year10 Certificate - undefined
Mackillop College Bathurst
Bathurst01.2006
Certificate II - Hospitality (Operations)
Central West Community College
01.2006
Skills
- Attention to detail
- Efficient time management
- Teamwork
- Time management
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Professionalism
Further Experience
- - Sales and customer relations with Austar.
- - Farmhand.
- - OH&S within general cleaning and hospitality at a hospitality level at All Saints College Cafeteria
- - Babysitting family and friends children for several years.
Timeline
Full Time
Commonwealth Bank Bathurst
01.2022 - Current
Casual
Big W Bathurst
01.2011 - Current
Quality Hotel Bathurst
01.2009 - 01.2010
Food Service Worker
Gazza's at Westpoint
01.2009 - 04.2009
Certificate III - Financial Services
Year10 Certificate - undefined
Mackillop College Bathurst
Certificate II - Hospitality (Operations)
Central West Community College
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