SAMANTHA J FIELD
THE ENTRANCE ,NSW
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in the Hospitality and cleaning industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Sales Assistant
TSG Tobacconists
02.2023 - 10.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Trusted with Cash Handling and banking.
CLEANING MANAGER
BEYOND SPARKLE CLEANING
08.2014 - 01.2023
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept up-to-date on regulatory changes affecting business operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Responded to emergency cleaning requests to meet client expectations.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
DOMESTIC AND COMMERCIAL CLEANING
JAZZ CLEANING
12.2012 - 12.2014
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Identified possible maintenance or safety issues and reported to supervisor and client.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Followed safety processes for all manual and electric cleaning equipment.
- Followed company uniform, performance and security policies with every job.
- Having the responsibility of other staff members.
Hospitality Manager
CADMAN MOTOR INN AND APPARTMENTS
06.2010 - 06.2013
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Promoted teamwork and quality service through daily communication and coordination with other departments.
- Improved guest service by providing staff guidance, feedback and individual coaching.
- Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Inspected rooms, building exterior and parking lot to identify and report needed repairs.
- Made and changed room assignments according to guest requirements.
- Stock control and Cash handling.
Hospitality Worker
NORTH WYONG CELLARS/ DVD RENTALS
04.2004 - 04.2006
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Welcomed customers to property and offered immediate assistance with needs.
- Assisted guests by promptly responding to questions, requests and concerns.
- Handled alcohol service for guests over age of 21.
- Stock control and cash handling.
- Documented batch information on log sheet.
Pub Manager
ROYAL HOTEL WYONG
05.2001 - 04.2004
- Maintained detailed inventory of bar supplies and stocked work areas.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Restocked beer and liquor regularly and after special events.
- Poured wine, beer and cocktails for patrons.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Planned and coordinated special events to boost customer numbers and profits.
Education
CERTIFICATE - LEGAL SECRETARY RECEPTIONIST
CAREERS BUSINESS COLLEGE
FIRST AID - FIRST AID
TAFE WYONG
2019
WHITE CARD - WHITE CARD-NATION WIDE
TAFE WYONG
2019
RSA RCG CERTIFICATE - RSA RCG
TAFE WYONG
Townsville, QLD2012
High School Diploma -
DOONSIDE TECHNOLOGY HIGH SCHOOL
Doonside, NSW12.1991
Skills
- Department Coordination
- Staff Evaluations
- Cleaning Practices
- Work Planning and Prioritization
- Teamwork and Collaboration
- Problem Resolution
- Complex Problem Solving
- Team Leadership
- Verbal and Written Communication
- Customer Relationship Management
- Quality Assurance and Control
- Invoice Processing
- Honest
- punctual
- Cash Handling
- Stock management
- Opening and closing procedures
- Customer Service
- Reliable and Responsible
- Team Cooperation
- Adaptable and Flexible
Timeline
Sales Assistant
TSG Tobacconists
02.2023 - 10.2024
CLEANING MANAGER
BEYOND SPARKLE CLEANING
08.2014 - 01.2023
DOMESTIC AND COMMERCIAL CLEANING
JAZZ CLEANING
12.2012 - 12.2014
Hospitality Manager
CADMAN MOTOR INN AND APPARTMENTS
06.2010 - 06.2013
Hospitality Worker
NORTH WYONG CELLARS/ DVD RENTALS
04.2004 - 04.2006
Pub Manager
ROYAL HOTEL WYONG
05.2001 - 04.2004
FIRST AID - FIRST AID
TAFE WYONG
WHITE CARD - WHITE CARD-NATION WIDE
TAFE WYONG
RSA RCG CERTIFICATE - RSA RCG
TAFE WYONG
High School Diploma -
DOONSIDE TECHNOLOGY HIGH SCHOOL
CERTIFICATE - LEGAL SECRETARY RECEPTIONIST
CAREERS BUSINESS COLLEGE
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