Samantha Fintelman
Thornlands
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
Green With Envy
2023.04 - 2024.06
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted guests enthusiastically and delivered fast, friendly and focused service while taking orders.
- Assisted customers with over the phone inquiries and reservations.
Store Assistant
Variety House Cleveland
2022.01 - 2024.02
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Contributed to team efficiency, assisting with unloading deliveries and stocking shelves in a timely manner.
Waitress
Redlands RSL
2022.09 - 2023.12
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Diploma of Business -
Axiom College
Certificate III in Fitness -
Binnacle
Bachelor of Business & Law - Accounting
Queensland University of Technology
Brisbane, QLD10.2030
Cleveland District State High School
Cleveland, QLD11.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Order Taking
- Cash Handling
- Upselling techniques
- Service prioritization
- Payment Processing
- Menu Recommendations
- Attention to Detail
References
- Jiten Khatri, Manager and owner of Variety House, 0415 246 601
- Jodie Herriman, Food & Beverage Manager, 0433 037 793
Timeline
Waitress
Green With Envy
2023.04 - 2024.06
Waitress
Redlands RSL
2022.09 - 2023.12
Store Assistant
Variety House Cleveland
2022.01 - 2024.02
Diploma of Business -
Axiom College
Certificate III in Fitness -
Binnacle
Bachelor of Business & Law - Accounting
Queensland University of Technology
Cleveland District State High School
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