Patrick Martin
Hope Island,QLD
Summary
Seasoned Electronics Service Technician with proven field experience in installation, repair, and maintenance of security systems. Comprehend technical issues swiftly and provide effective solutions. Strong troubleshooting skills combined with keen attention to customer service.
Overview
8
8
years of professional experience
Work History
Service Delivery Manager
SPL Security Solutions
Bundall, QLD
01.2023 - 09.2024
- Managed the Electronics Service Division and staff
- Held monthly team meetings
- Maintained customer satisfaction levels
- Completed service quotations
- Completed warranty reports
- Provided technical and remote support
Service and Minor Works Technician
SPL Security Solutions
Bundall, QLD
02.2017 - 09.2024
- Completed minor works installations within quoted timeframes
- Completed service calls in a timely manner
- Carried out minor installs, service and maintenance on Government sites
- Carried out end-user training
- Performed service and installations of access control, alarm systems, CCTV systems and intercom systems
- Carried out upgrades and additions to increase functionality and usability
- Evaluated, diagnosed and trouble shooted systems to perform repairs
- Trained other technicians and junior team members on alarms, access control and CCTV
- Coordinated with management and other trades for the purpose of completing projects efficiently
Account Manager
SPL Security Solutions
Bundall, QLD
01.2022 - 01.2023
- Built and maintained relationships with key clients
- Converted leads into profitable sales
- Met monthly sales KPIs
- Met with customers to discuss their needs and provide a tailored solution
Education
Cert 3 Electrical Engineering -
TAFE Queensland
Skills
- Client relationship management
- Customer satisfaction
- Issue troubleshooting
- Time management
- Problem-solving
- Installation and repair
Experienced in Security Systems
- Integriti
- Gallagher
- Inception
- Paradox
- Bosch
- Ajax
- Hikvision
- Avigilon
- Hanwha
- Dahua
- Aiphone
- ABB
- Bpt
References
References available upon request.
Timeline
Service Delivery Manager
SPL Security Solutions
01.2023 - 09.2024
Account Manager
SPL Security Solutions
01.2022 - 01.2023
Service and Minor Works Technician
SPL Security Solutions
02.2017 - 09.2024
Cert 3 Electrical Engineering -
TAFE Queensland
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