Samantha Fitzgerald
Melbourne
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
18
18
years of professional experience
Work History
General Manager/CEO
The Energy Alliance
Melbourne
03.2018 - Current
- Generalised management style overseeing all departments: Sales, Administration, Customer Service, Finance and leadership team
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Analysed the entire businesses processes, and managed a plan to move segments of the business to an off shore facility, including financial planning, recruitment, facility management, process documentation coordination
- Used strong issue resolution and communication skills to support entire team to cultivate and strengthen lasting client relationships.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Tracked monthly sales, and generated reports for business development planning. Implemented successful business strategies to increase revenue and target new markets.
- Developed service and sales strategies to improve retention and revenue.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Business Manager
The Energy Alliance
Melbourne
05.2014 - 03.2018
- Established comprehensive Human Resource processes tailored to business needs.
- Crafted, developed, and published a tailored Human Resources manual.
- Facilitated effective recruitment strategies encompassing advertisement, selection processes, and onboarding.
- Facilitated recruitment of 9 additional staff members tailored to specific roles.
- Management of the administration, finance and customer service teams on a daily basis, ensuring all responsibilities are being fulfilled and KPI's are successfully achieved annually, while providing support and leading by example to the team
- Co-ordinated all conferences, ensuring planning, preparation and marketing was relevant and enticing to potential clients
- The result of this has contributed to the substantial growth of the business in the past nine years
- Formulated budgets, business goals, and strategies achieving consistent growth annually.
- Handled multiple tenders proficiently with major client groups to ensure continuous repeat success.
- Established significant working relationships that boosted business sales and customer recommendations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Finance Officer
The Energy Alliance/Jobson Energy Management
Melbourne
01.2009 - 03.2015
- Tailored MYOB for business operations; managed financial functions like payroll, accounts payable and receivable.
- Set up financial reporting system and processes, and presented them to the General Manager, clearly outlining all requested financial aspects of the business
- Participated in special projects related to process improvement initiatives.
- Managed accounts receivable and payable processes while ensuring accurate recording of transactions in the general ledger system.
Sales Administrator
The Energy Alliance/Jobson Energy Management
Melbourne
06.2007 - 09.2012
- Developed and managed a dynamic sales tracking system, resulting in higher yearly revenue.
- Managed all aspects of sale administration, including customer care and industry relationship management, the result of this rapport building saw an increase in clients for the business
Sales Assistant
SchoolPix
Melbourne
04.2008 - 08.2012
- Company Overview: Worked for SchoolPix for a number of years in a part time and casual capacity to assist them with successful family photo shoots and management of sales made through these events
- Sales achieved were consistently high, while promoting the business created regular leads
Education
Diploma of Business -
Chisholm Institute
Melbourne, VIC12-2021
Develop Leadership Qualities workshop -
Swinburne University of Technology
11.2015
Advanced Certificate in Office Administration -
Peninsula Institute of Tafe
08.1996
Skills
- Customer relationship management
- Process improvement
- Develop business structures
- Industry partnership development
- Balanced work ethic
- Ethical leadership
- Teamwork and collaboration
- Client relationship management
- Relationship and team building
- Operational strategy
References
Professional references are available upon request.
Timeline
General Manager/CEO
The Energy Alliance
03.2018 - Current
Business Manager
The Energy Alliance
05.2014 - 03.2018
Finance Officer
The Energy Alliance/Jobson Energy Management
01.2009 - 03.2015
Sales Assistant
SchoolPix
04.2008 - 08.2012
Sales Administrator
The Energy Alliance/Jobson Energy Management
06.2007 - 09.2012
Diploma of Business -
Chisholm Institute
Develop Leadership Qualities workshop -
Swinburne University of Technology
Advanced Certificate in Office Administration -
Peninsula Institute of Tafe
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