Samantha Ford
Merrimac,QLD
Summary
Accomplished Department Manager and Team Leader at Target, Excellent in staff management and customer engagement. Excelled in maintaining optimal stock levels, enhancing team productivity. Skilled in conflict de-escalation and staff development, consistently achieving company-wide objectives through effective leadership and problem-solving.
Overview
15
15
years of professional experience
Work History
Department Manager
Target
Runaway Bay
01.2023 - Current
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining job satisfaction.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Team Leader
Target
Pacific Fair
06.2009 - 01.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
No Degree -
Merrimac High
Mermaid WatersSkills
- Customer Service
- Administration and Reporting
- Team Supervision
- Problem-Solving
- Training and mentoring
- Safety and Security
- Goals and performance
- Reliability
- Loss Prevention
- Conflict de-escalation
- Sales Reporting
- Systems and software expertise
Awards
Multiple Target Rondel Awards
- We're all in this together
- Hungry to succeed
- We're proud of our products
Timeline
Department Manager
Target
01.2023 - Current
Team Leader
Target
06.2009 - 01.2023
No Degree -
Merrimac High