Samantha Fowler
Cleveland,QLD
Summary
Adaptable Employee with background in helping families reunite and function well through trusting relationships, improved skills and community-based support services. Goes above and beyond to secure necessary help for families and positively impact futures. Confident working closely with families on assessments and service planning. Compassionate toward people of diverse backgrounds.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Family Support Worker
YCSS Keeping Kids At Home Program
09.2023 - Current
- Specialised Reunification Support
- Information gathering to support the Family services division by way of completing documentation for Case co-ordination including Our Journey Plan, Family Radar and weekly Planners.
- Engaged families through home visits and open, positive communications
- Stayed current on available social services and community resources to support families
- Assessed needs of referred families by working alongside colleagues to conduct thorough reviews
- Kept case history records updated and prepared regular reports for Department of Child safety
- Supported families dealing with mental health issues, substance abuse and Domestic and family Violence
- Work in an environment with families who have high complex behavioural needs, engage in personal and professional development to maintain an in depth understanding of trauma and attachment, behavioral triggers and responses
- Implement, maintain and utilise policies, procedures, frameworks and professional boundaries
- Provide advocation and support to families to assist in developing routines, plan daily activities and schedules based on need, problem solve, implement safety planning, utilise behaviour management strategies to assist families in de-escalating situations
- Work with families to build support networks and relationships with external stakeholders
- Facilitate Contact Supervision Visits Between Families and Children under the Care of Child Safety.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
Customer Service Assistant
Richards Handyman Service
09.2021 - 03.2023
- Provide email support for booking enquiries
- Liaise with customers, take bookings
- Submit invoices for payment.
- Utilized problem-solving skills to address customer queries and complaints.
- Data Entry and Bookeeping.
Support Worker
SUCARE COMMUNITY SERVICES
01.2020 - 03.2021
- Provide Personal care and all associated transfers, Domestic assistance, Meal Preparation Medication Prompting Social Support, Respite and Transport.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted community integration by providing extensive physical, emotional and social support.
Personal Care Worker
Sundale
05.2019 - 03.2020
- Provide Personal care and all associated transfers, Domestic assistance, Meal Preparation Medication Prompting Social Support, Respite and Transport
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Assisted families in planning for meals and shopping for ingredients to meet nutritional plans
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Monitored vital signs and medication use, documenting variances and concerning responses
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Reported concerns to supervisory Case Managers to maintain optimal care for all client needs.
Lifestyle Facilitator Worker
Burnie Brae Corporate Management Centre Home Care
01.2015 - 03.2018
- Aged Care and Disability
- Experienced Personal carer effective at minimizing hassles and alleviating client concerns by effectively coordinating client visits, running errands and handling household tasks
- Providing Respite services, Personal care and grooming, Social support, Meal assistance and Transportation of clients
- Assisted families in planning for meals and shopping for ingredients to meet nutritional plans
- I gained experience working alone but also became a team player bringing great time management skills and effective communication to my Role and responded appropriately to all persons associated within the organization
- Earned reputation for good attendance and hard work
- Improved customer satisfaction by finding creative solutions to problems
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Post Office Mail and Parcel Sorter
Post Office
01.2013 - 03.2015
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Complied with safety, health, and environmental regulations as prescribed by law.
Domestic Violence Support Worker
Uniting Care
01.2003 - 03.2004
- Crisis Intervention
- Administration
- Providing short term crisis and transitional housing accommodation (SAAP) For women and Children
- Providing Support to clients
- Working alone and within a Team environment
- On call and Sleepover shifts
- Providing Domestic and Family Violence Support
- Providing Mental Health support
- Child Safety
- Tenant issues within the SAAP Housing Framework
- Assisting with Domestic Help
- Assisting clients to appointments
- Transporting clients
- Liaising with other agencies such as Domestic Violence Helpline and Queensland Police Service
- Providing clients with psychological first Aid on Intake Customer Service
- Entered client data in centralized database and maintained up-to-date case records for all clients
- Interviewed clients to assess situations, capabilities and problems
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients
- Maintained records of victim contacts for use in emergency or crisis situations
- Advocated for victims during difficult situations by handling various tasks, including filing reports
- Coordinated between various entities to manage cases
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Education
Graduate Certificate - Childhood Trauma
University of Adelaide
Adelaide, SA07-2026
Dip-Child,YTH and Family Intevention -
Tafe QLD
Art Therapy (Holistic - undefined
National College of Australia
Brisbane, QLDCert 3 Community Services - undefined
National College Australia
Brisbane, QLDTrauma Certificate 1 & 2 -
The Centre For Healing
Skills
- Extremely organized
- Attention to detail
- Safety-oriented
- Self-sufficient
- Active listener
- Compassionate
- Adaptable
- Client-focused care
- Mental Health Support
- Case Management
- Crisis Management
- Communication Skills
- Child Development
- Crisis Intervention
- Interpersonal Relationships
- Emergency Intervention
- Behavioral Support
Accomplishments
Employee of the Quarter- Family Services Division Jan-Mar 2024
Certification
- First Aid Certification
- CPR
- LCS-Child Safety
- Laying the Foundation Behavioral Support
- Hope and healing Certificate
- Blue Card
- Digging Deeper-Risk Assessment with Vulnerable children and Families.
Timeline
Family Support Worker
YCSS Keeping Kids At Home Program
09.2023 - Current
Customer Service Assistant
Richards Handyman Service
09.2021 - 03.2023
Support Worker
SUCARE COMMUNITY SERVICES
01.2020 - 03.2021
Personal Care Worker
Sundale
05.2019 - 03.2020
Lifestyle Facilitator Worker
Burnie Brae Corporate Management Centre Home Care
01.2015 - 03.2018
Post Office Mail and Parcel Sorter
Post Office
01.2013 - 03.2015
Domestic Violence Support Worker
Uniting Care
01.2003 - 03.2004
Art Therapy (Holistic - undefined
National College of Australia
Cert 3 Community Services - undefined
National College Australia
Graduate Certificate - Childhood Trauma
University of Adelaide
Dip-Child,YTH and Family Intevention -
Tafe QLD
Trauma Certificate 1 & 2 -
The Centre For Healing
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