Samantha Freckleton
Irymple,Vic
Summary
Results-driven candidate with successful track record of providing administrative support in a busy and fast paced environment.
Adept at handling multiple projects and prioritizing tasks.
Strong communicator with excellent organizational and time management skills.
Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
38
38
years of professional experience
Work History
Fast Food Assistant
Titto's Store
03.2019 - Current
- Serve food and beverages promptly with focused attention to customer needs.
- Provide excellent customer service
- Money handling & use of EPTOS
- Use of commercial coffee machine
- Food prep
- Food safety
- Deep cleaning of commercial kitchen
- Taking of phone calls for orders
- Deep fryer & grill cooking
- Fresh roll & sandwich prep
- Restocking of fridges, & packaged snacks
- Monitor food quality and freshness throughout day.
- Clean and sanitise work areas, utensils and equipment.
Office Manager
Sunraysia Plastering Goup Pty Ltd
01.2013 - Current
- Receive and record invoices in Xero Accounting system
- Payments of invoices
- Prepare and send invoices to debtors
- Prepare and send quotes to customers
- Calculate and distribute wages and salaries
- Calculate & pay employee superannuation & long service leave
- Prepare regular reports and summaries of accounting activities
- Prepare financial statements and debtors' listings
- Prepare reconciliations of accounts
- Record and pay superannuation for all employees
- Maintain computer and physical filing systems.
- Update reports, manage accounts, and generate reports for company database.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
Patient Services Clerk– Emergency Department
Mildura Base Hospital
02.2010 - 01.2013
- Admit and discharge patients
- Collect and collate patient histories
- Update patient information on in house system – VITAL
- Assist with patient enquiries
- Answer all incoming phone calls
- Collect and distribute all incoming mail
- Enter all Echo Cardio Grams into Vital for Doctor payment
- Check private health information for all relevant patients
- Ensure all paper work is completed for all admitted patients
- Transfer all admitted patients to allocated ward
- Track all patient histories
- Direct all visitors
- Order stationary and some medical supplies
- Assist senior staff with any requests or secretarial duties
Travel Consultant
Harvey World Travel
04.2007 - 01.2010
- Open office on a daily basis
- Booked reservations for travel, coach, ferry tain, hotels, rental cars etc as well as special events (tours, transfers, excursions etc)
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Handle sensitive personal data with discretion.
- Assist with customer enquiries and complaints
- Provide courteous and efficient service to clients via the multi line telephone system and in person
- Distribute incoming faxes accordingly
- Book coach, ferry and train travel for clients
- Book plane travel for clients using the Galileo Travel Reservation System
- Book comprehensive domestic and international travel itineraries
- Take payments including cash, eftpos and cheque transactions
- Filing client data
- Entering client data into in-house data system – Cross Check Travel
- Manage client information in Excel, Word and Access formats.
- Corporate Client services
- Balance and finalise customer files
Casual Assistant Inventory Controller
Lindemans Winery
06.2006 - 04.2007
- Performed data entry and completed proper paperwork
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Stock control
- Stock reconciliation
- Receipting of dry goods stock
- Completion of consumption on work orders
- Receipt reconciliation
Domestic/Corporate Travel Consultant
Jetset Mildura
10.2003 - 02.2006
- Open office on a daily basis
- Assist with customer enquiries and complaints
- Provide courteous and efficient service to clients via the multi line telephone system and in person
- Distribute incoming faxes accordingly
- Book coach, ferry and train travel for clients
- Book plane travel for clients using the Sabre Pacific Travel Reservation System
- Book comprehensive domestic travel itineraries
- Take payments including cash, eftpos and cheque transactions
- Filing client data
- Entering client data into in-house data system – Travelog and SAM
- Manage client information in Excel, Word and Access formats
- Corporate Client services
- Maintaining stock of domestic and international brochures
- Balance and finalise customer files.
Payroll Clerk
Australian Garlic Producers
02.2003 - 10.2003
- Administration of MYOB payroll system for up to 50 staff members
- Calculate, compile and distribute wages
- Maintain personal records for employees
- Prepare end of financial year and employees group certificates
- File pay cards
Farm Hand
Various Growers Within Sunraysia
01.1999 - 12.2001
- Fresh fruit packing – including citrus and table grapes
- Vine training
- Vine tying
Owner/Operator
Freck's Vine Nursery
01.1996 - 12.1998
- All facets of running a small business
- Administration
- Payroll
- Petty cash
- Banking
- Customer enquiries
- Customer order finalising
Housemaid
Anne & Tammy’s Five Star Cleaning
12.1990 - 01.1994
- General Cleaning
- All housemaid duties.
Cash Register Operator
Safeway Supermarket
02.1986 - 12.1987
- Check out operating
- Cash handling
- Customer service
- Grocery packing
- Til balancing.
Education
SuniTAFE Mildura
Mildura, VIC03.2005
Skills
- Office Administration
- Event Planning
- Data Entry
- Fast Learner
- Administrative Duties
- File and Record Keeping
- Verbal and Written Communication
- Data Confidentiality
- Medical Terminology Knowledge
- Money Handling Abilities
- Professional Telephone Demeanor
- Stock Management
- Quality Control
- Sales Closing
- Computer Proficiency
- Clerical Support
Accomplishments
I have been a dedicated volunteer with the local branch of Make-A-Wish® Australia since 2007.
I have held various office bearer roles in that time including President (currently), Secretary & Fundraising Coordinator.
I have coordinated many fundraisers including a Ladies Day Out that incorporated 20 stall holders, 6 High Teas, each with 100 attending guests and 6 Gala Balls, each with 350+ attending guests.
In my time as a volunteer with Make-A-Wish® Australia I have been instrumental in raising over $300,000.00 and helped to grant more than 30 children a life-changing cherished Wish. Something I am extremely proud of.
Skills - Attitude And Attributes
- Possess hands on approach with excellent customer service skills, public relations and people management skills
- Self motivated
- Adaptable
- Have the ability to maintain performance and meet challenges
- Excellent interpersonal, verbal and written skills
- Excellent team skills with the ability to also work independently
- Excellent ability to communicate with and relate to people at all levels
- Proven ability to meet challenges
- Proficient with Microsoft Word and Excel
- Able to work under pressure and meet deadlines
- Total commitment to all obligations and responsibilities
- Easily adaptable to changing situations
- Conscientious and confident
- Bright personality, well presented and enthusiastic
- Open minded, approachable and helpful
Education
Mildura High School 1987 (Year 10)
Certificate III in Business
Certificate of Accreditation - Small Ship Cruising
Certificate of Attendance – Sabre Pacific
Certificate of Completion – Travellers Assistance Travel Insurance
Certificate of Completion – Financial Services Reform Act Insurance Basics
Certificate of Completion – National Privacy Principals
Certificate of Completion – General Insurance Code of Practice
Certificate of Completion – Warner Brothers Theme Parks Training Course
Certificate of Completion – Galileo Desktop Conversion.
Certificate of Completion – 15 out of 15 modules of Travel Academy Training
Certificate of Completion – 10 out of 10 Gurus Travel Modules
Student of the Month Twice in 2007
References
Sheree McKinnon
Owner/Manager - Titto's Store
0488 247 080
Rebecca Kain
Senior Travel Consultant
Helloworld Broken Hill
0439 471 935
Timeline
Fast Food Assistant
Titto's Store
03.2019 - Current
Office Manager
Sunraysia Plastering Goup Pty Ltd
01.2013 - Current
Patient Services Clerk– Emergency Department
Mildura Base Hospital
02.2010 - 01.2013
Travel Consultant
Harvey World Travel
04.2007 - 01.2010
Casual Assistant Inventory Controller
Lindemans Winery
06.2006 - 04.2007
Domestic/Corporate Travel Consultant
Jetset Mildura
10.2003 - 02.2006
Payroll Clerk
Australian Garlic Producers
02.2003 - 10.2003
Farm Hand
Various Growers Within Sunraysia
01.1999 - 12.2001
Owner/Operator
Freck's Vine Nursery
01.1996 - 12.1998
Housemaid
Anne & Tammy’s Five Star Cleaning
12.1990 - 01.1994
Cash Register Operator
Safeway Supermarket
02.1986 - 12.1987
SuniTAFE Mildura
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