Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Samantha Gamer

Redland Bay

Summary

Dynamic professional with a proven track record working in National Companies, excelling in operations management and client relationship management. Adept at fostering team accountability and enhancing performance outcomes. Proficient in MS Office, Adobe Creative Suite, Cliniko Booking Systems and delivering outstanding customer care while maintaining strong organisational abilities. Committed to achieving excellence in every project undertaken.

Overview

35
35
years of professional experience

Work History

Receptionist

Glow Health Co
12.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and answering client questions, booking appointments via Cliniko Booking System.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash, credit card, hicaps transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided social media and website update support.

Brand Designer

Auguste Studio - Self Employed
01.2012 - Current
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
  • Used Adobe Creative Suite to edit images for use in marketing materials and website content.
  • Utilized strong typography skills to create visually striking print materials that captured attention and conveyed key messages clearly.
  • Created marketing materials, including brochures, flyers and product catalogues to brand standards.
  • Designed and developed Squarespace websites.

Operations Manager

Australia Wide Coaches
02.2003 - 01.2008
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed coach touring operations to achieve timely and accurate on board touring services.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Operations Manager

Australia Pacific Tours
01.1991 - 01.2003
  • Worked in sales in the Day Touring division and transitioned to Coach Operations Assistant Manager, then Operations Manager.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored staff and vehicles for working requirements and vehicle maintenance requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Facilitated smooth collaboration between departments through clear communication channels.

Education

Bachelor of Science - Textile Management

University of New South Wales
Sydney, NSW
10-1995

Skills

  • Strong organisational abilities
  • Effective time management
  • Effective communication skills
  • Detail-oriented data management
  • Clear and concise communication
  • Client relationship management
  • Administrative coordination
  • Experienced in Microsoft Office applications
  • Proficient in Adobe and Canva

Interests

  • Community netball coach, currently undertaking Advanced Level Netball Coaching Course
  • Passionate about sport and fitness
  • Graphic Designer

Timeline

Receptionist

Glow Health Co
12.2024 - Current

Brand Designer

Auguste Studio - Self Employed
01.2012 - Current

Operations Manager

Australia Wide Coaches
02.2003 - 01.2008

Operations Manager

Australia Pacific Tours
01.1991 - 01.2003

Bachelor of Science - Textile Management

University of New South Wales

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Samantha Gamer