SAMANTHA GARLAND

Deli Assistant

Foodworks

01.2021 - Current

Customer service, Cooking, Handling Food, Working as a team and the ability to work alone, Handling Money, Serving Customer, Taking and Receiving orders, Multitasking and Time management
Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
Greeted customers at counter to fulfill requests and answer questions.
Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Collaborated with team members to ensure smooth operation of the deli department.
Provided excellent customer service through active listening and addressing customer needs promptly.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
Developed positive relationships with regular customers through attentive service and genuine conversation.
Monitored product quality closely by checking expiration dates and rotating stock accordingly.
Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Created appealing food arrangements for party trays and specialized orders.
Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
Listened carefully to customer instructions and prepared orders according to those preferences.
Opened new inventory and rotated stock by dates to maintain freshness.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Learned other teammates' work tasks to train as backup.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Demonstrated product knowledge to assist customers in making informed choices, resulting in higher sales.
Handled cash transactions efficiently, ensuring accuracy in accounting for sales and change given to customers.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Continually updated knowledge on new products or promotions to accurately inform customers about their options.
Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
Supported store management by participating in store-wide initiatives and attending staff meetings regularly.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Implemented creative merchandising strategies for display cases that attracted customer attention and boosted sales.
Maintained accurate inventory control by conducting regular stock checks and replenishing as necessary.
Calculated total items needed to assemble party trays and placed orders for inventory.
Contributed ideas for improving department processes during team meetings for overall operational efficiency enhancement.
Made food according to standard recipes with requested changes for customer satisfaction.
Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Offered product samples to customers, generating additional sales through taste-testing.
Replenished serving stations with fresh food and cleaned up spills.
Prepared salads, soups and sandwiches for customers.
Kept kitchen, counter and dining areas cleaned and sanitized.
Filled out daily shift log to record amount of food prepared, used and leftover.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Backed up servers by setting up trays and completing some food deliveries.
Documented customer orders and conveyed special requests to kitchen staff.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Bulk Foods Merchandiser

Prolife Foods

01.2021 - 01.2021

Ensure all bulk food bins on the stand are maintained to a high level of cleanliness and refilled, Sanitation of all food bins and scoops, Work Independently, Ordering of stock, Unloading deliveries, Stocktaking, Customer engagement, Educating customers about our products as well as demonstrating how to shop the stand in-store

Unity4 Contact Centre Outsourcing

01.2018 - 01.2019

Tele fundraising, Accurate recording of contact details, credit card or direct debit detail, Basic computer skills, Outbound and Tele fundraising calls, Rapport Building Skills and Ability to work Independently, Strong work ethic and time management skills, Time management

Appointment Setting for field Sales

Broadlands Solutions

01.2017 - 01.2018

Outbound and cold calling, Communication and customer service, B2B sales, Conflict resolution, Time management

Transfield Services

01.2013 - 01.2014

Cleaning, Ensuring proper sanitation, Working independently, Removal of waste

Summary

Overview

Work History

Deli Assistant

Bulk Foods Merchandiser

Appointment Setting for field Sales

Education

HSC - undefined

Certificate III - Community Services

Certificate II - Community Services

Skills

Timeline

Deli Assistant

Bulk Foods Merchandiser

Appointment Setting for field Sales

HSC - undefined

Certificate III - Community Services

Certificate II - Community Services

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