Samantha Gaunt
2/85 Jensen Street, Whitfield ,QLD
Summary
Seasoned Operations Manager and talented leader with over 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Seville Mercy Conference Centre
11.2020 - Current
- Deputise the General Manager's role in their absence.
- Manage staff in daily operations of the business.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Assist in recruiting, hiring and training of team members.
- Create employee schedules to align coverage with forecasted demands.
- Preparation of staff timesheets for approval from Payroll.
- Assist the General Manager in file maintenance and accuracy for reports.
- Assist the General Manager in creating the annual financial budget to be approved by the Executive Coordinator.
- Plan and budget accurately to provide business with resources needed to operate smoothly.
- Successful data entry of bills to be paid into Xero, and assist the General Manager in reconciliation of these bills.
- Create accurate quotes and invoices for clients.
- Efficient use of booking software Venue360 to ensure smooth operations and processes for events.
- Deliver exceptional customer service to attendees, addressing concerns promptly and professionally.
- Ensure smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Liaise with clients and key personnel to determine exact event requirements.
- Coordinate with outside suppliers to ensure events operate smoothly and according to the client's schedule.
- Build rapport with clients to encourage repeat business.
- Relationship building with key stakeholders of the business.
- Commitment to regular networking with business professionals to increase Seville's business.
Sew Centre Associate
Spotlight
08.2019 - 11.2020
- Assisted customers in making informed purchasing decisions by offering knowledgeable advice on products.
- Improved store sales through effective product merchandising and display arrangements.
- Assisted in the planning and execution of promotional events to boost store traffic and sales performance.
- Held a temporary management role in the Sew Centre Department while the current manager was on leave.
- Opening and closing roster to balance register tills.
- Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
Admin & Register Associate
ToysRUs
09.2014 - 01.2018
- Processed returns and exchanges, adhering to store policies while maintaining customer satisfaction.
- Enhanced customer satisfaction by providing efficient and accurate register transactions.
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
- Assisted in inventory management by accurately scanning merchandise and updating stock records.
- Handled high-volume sales periods with professionalism, efficiently managing large quantities of transactions.
- Trained and mentored new staff.
- Completed start of day and end of day data entry
Education
High School Diploma -
Cairns State High School
Bachelor of Business / Bachelor of Fine Arts -
Queensland University of Technology
Brisbane, QLDCertificate IV - Accounting And Bookkeeping
Monarch Institute
Online02.2025
Skills
- Time Management
- Attention to Detail
- Business Development
- Customer Service
- Leadership & Supervision
- Communication & Interpersonal Skills
- Knowledge of Computer and Financial Systems such as: Microsoft Word, Excel, Outlook, Deputy, Xero, and Venue360
- Administration & Document Filing
- Data Collection & Management
- Creating & Inputting Invoices, Quotes, & Bills
- Performance Monitoring
Affiliations
- Cairns Business Women's Club (CBWC), Member since January 2023 – Current
- Business Networking International (BNI), Member since January 2024 – Current
- Youth Group Leader, The Good Shepherd Anglican Church, 2020 - Current
- Ministry Unit Council Member, The Good Shepherd Anglican Church, 2023 - Current
Certification
Hold a Current BlueCard
Hold a Current Drivers License (Open)
References
References available upon request.
Timeline
Operations Manager
Seville Mercy Conference Centre
11.2020 - Current
Sew Centre Associate
Spotlight
08.2019 - 11.2020
Admin & Register Associate
ToysRUs
09.2014 - 01.2018
High School Diploma -
Cairns State High School
Bachelor of Business / Bachelor of Fine Arts -
Queensland University of Technology
Certificate IV - Accounting And Bookkeeping
Monarch Institute
Hold a Current BlueCard
Hold a Current Drivers License (Open)
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