Samantha Goebel
City Beach,Australia
Summary
Highly skilled and motivated with over 10 years of experience in the healthcare industry. Proficient in using Genie, Clinic to Cloud, MYOB, and Xero to ensure seamless practice operations.
Currently pursuing a Diploma in Travel and Tourism Management at North Metropolitan TAFE.
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Practice Manager
Perth Shoulder Clinic
Claremont, Australia
07.2011 - Current
- Oversee daily operations of the practice, including scheduling appointments, managing patient records, and supervising staff
- Implement and maintain efficient systems and processes to improve productivity and patient satisfaction
- Manage financial transactions, including invoicing, billing, and payroll, using MYOB and Xero
- Coordinate with healthcare providers, insurance companies, and other stakeholders to ensure quality patient care and compliance with regulations
- Utilise Genie and Clinic to Cloud to manage electronic health records and other practice-related data.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Maintained financial records, including billing and accounts receivable and payable.
Journey Planner
Wildlife safari
Subiaco, WA
06.2023 - 02.2024
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Researched availability of airfare and hotel rooms using reservation systems.
- Prepared customized itineraries based on customer needs and preferences.
- Processed payments from clients via cash or credit cards.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
Education
Travel And Tourism Management
North Metropolitan Safe
Perth, WA12-2024
Certificate III Travel and Tourism, Cluster CRS - Tourism, Cluster Reservations - SIT30116, Cluster - Visitor information TourismSITXFIN001, Process Financial TransactionsSITXWHS001 - Participate in safe work practices - Tourism - Tourism and Travel Management
North Metropolitan TAFE
05-2023
Skills
- Excellent organisational and leadership abilities
- Strong communication and interpersonal skills
- Proficient in using Genie, Clinic to Cloud, MYOB, and Xero
- Familiarity with Amadeus and Bookeasy
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Travel industry expertise
- Destination knowledge
- Administrative tasks
- Geography Knowledge
- Client Relationship Building
- Credit card payments
- Regulatory Compliance
- Cultural Awareness
Certification
- Certificate III Travel and Tourism, 02/2023, Present
- Certified Pilates instructor, 07/2005, 12/2007
- Medical Imaging Technologist, 01/1992, 12/2002
Volunteer Experience
Age Group Co-ordinator, UWA Junior Hockey, Perth, Western Australia, Australia, Organized grading trials and formed teams for various age groups within the club, Liaised with club officials, managers, coaches, players, and parents to ensure effective communication and coordination, Ensured compliance with club policies and procedures, Collaborated with other co-ordinators to ensure a successful club season, Facilitated a positive and inclusive environment for all club members., Chris Nelson - Junior President, jpres.uwahc@outlook.com
Languages
- English First Language
- German, Working Proficiency, True
Hobbies and Interests
- Skippers Ticket
- Motorcycle License
Licences
Skipper's Ticket
Motorcycle Licence
Timeline
Journey Planner
Wildlife safari
06.2023 - 02.2024
Practice Manager
Perth Shoulder Clinic
07.2011 - Current
Travel And Tourism Management
North Metropolitan Safe
Certificate III Travel and Tourism, Cluster CRS - Tourism, Cluster Reservations - SIT30116, Cluster - Visitor information TourismSITXFIN001, Process Financial TransactionsSITXWHS001 - Participate in safe work practices - Tourism - Tourism and Travel Management
North Metropolitan TAFE
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