Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Accomplishments
Quote
Timeline
Hi, I’m

SAM GOULD

Retail Consultant
Muswellbrook,Australia

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to customers improving sales and performance.


Effective advisor who communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

19
years of professional experience

Work History

Telstra Shop

Consultant
03.2024 - Current

Job overview

  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Responded to telephone and in-person requests for information.

Woolworths

Fresh Assistant Manager
06.2020 - 10.2023

Job overview

  • Maintained compliance with health code standards
  • Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.
  • Determined and implemented appropriate productivity, quality and service goals
  • Purchased new inventory according to expected regular and holiday demand
  • Completed cycle counts and monthly inventory
  • Rotated merchandise and displays to feature new products and promotions
  • Managed overstocking, restocking and inventory control procedures during shifts
  • Supervised site investigations reported issues and escalated those that required further assistance.

Woolworths Muswellbrook

Customer Service Team Member
10.2019 - 10.2023

Job overview

  • Maintained thorough knowledge of products and services to provide accurate information to customers.
  • Handled day-to-day customer contact in person
  • Provided retail assistance, finalizing and processing customer purchases.

Australia Post Scone

Customer Service Assistant
01.2015 - 12.2022

Job overview

  • Computer Skills, Bill and ID Checks
  • Face to face Customer Service and Working in a Team
  • Cash Handling, Money Orders, EFTPOS and International Money Transfers
  • Parcels In and Out and Passport Photo's
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Ensured compliance with all regulations, policies, and laws
  • Answered customer questions about product availability and shipment times
  • Investigated and resolved customer inquiries and complaints quickly
  • Recommended products to customers, thoroughly explaining details
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Rockmans Muswellbrook

Sales Assistant
01.2006 - 11.2020

Job overview

  • Supervisor Role
  • Customer Service and Layby
  • Cash Handling, Teamwork and Phone Communication

Muswellbrook RSL Muswellbrook

Waitperson
01.2007 - 06.2019

Job overview

  • Safe Food Handling / Waitperson
  • Friendly Customer Service
  • Cash Handling
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

St Joseph's High School
Aberdeen, NSW

High School Diploma

University Overview

  • Year 10 Certificate - Geography, Maths, English, Science, PDHD


  • Year 12 Certificate - Maths, English, Science, PDHD

Muswellbrook TAFE
Muswellbrook, NSW

Certificate II from Hospitality

University Overview

Skills

  • Outstanding Time Management
  • Team Leadership & Development
  • Problem-Solving
  • Excellent Attention to Detail
  • Customer Service
  • Ability to Work in a Team
  • Fast Learner
  • Computer Skills
  • Client Relationships

References

References

Melissa Hudson - Produce Manager Woolworths

0417026987

Therese Kilby - Rockmans

0428434851

Sarah Lawrence - Best & Less

0468967310

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balancePersonal development programsFlexible work hours

Accomplishments

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Achieved an improvement to 3% SL by completing daily inventory checks with accuracy and efficiency.

Quote

Those who say it cannot be done, should not interrupt those who are already doing it.
Li Bai

Timeline

Consultant
Telstra Shop
03.2024 - Current
Fresh Assistant Manager
Woolworths
06.2020 - 10.2023
Customer Service Team Member
Woolworths Muswellbrook
10.2019 - 10.2023
Customer Service Assistant
Australia Post Scone
01.2015 - 12.2022
Waitperson
Muswellbrook RSL Muswellbrook
01.2007 - 06.2019
Sales Assistant
Rockmans Muswellbrook
01.2006 - 11.2020
St Joseph's High School
High School Diploma
Muswellbrook TAFE
Certificate II from Hospitality
SAM GOULDRetail Consultant