Summary
Overview
Work History
Skills
Timeline
QUALIFICATIONS
Generic

SAMANTHA GRAY

Spreyton,TAS

Summary

Dynamic professional with a diverse skill set and extensive administrative experience, adept at navigating various environments including administration, disability and care work, employment services, customer service, and the automotive industry. Proven organizational abilities support a strong background in efficiently managing multiple tasks while maintaining a high level of service. Eager to leverage this unique blend of skills in a role aligned with personal lifestyle goals as a dedicated professional and caregiver. Committed to continuous growth and positively contributing to team success in a supportive work environment.

Overview

11
11
years of professional experience

Work History

APS3 PARTICIPANT SUPPORT OFFICER – LABOUR HIRE

NDIA
07.2025 - Current
  • Providing first point of contact for participants
  • Providing high quality service in person, over the phone, via email/enquiries queue through PACE
  • Respond to enquiries, resolve issues, provide necessary information or referral to appropriate service providers.
  • Conduct research, analyze findings, and prepare reports and correspondence.
  • Receive and record complaints and other feedback from participants and other stakeholders in a professional no biased manner.
  • Provide a high level of customer service skills to allow to build rapport with a diverse range of participants.
  • Have strong written and verbal communication skills for engaging with participants and colleagues.
  • Excellent time management with strong organisational and multitasking skills.
  • Strong skills around using different types of technology and ability to resource appropriate information and legislation to ensure correct outcome are prepared.
  • Showing strong problem solving ability.
  • Proving empathy, respect and understanding while maintaining a professional standard

PERSONAL CARE ASSISTANT

RESPECT - ELIZA PURTON AGED CARE HOME
03.2024 - 07.2025
  • Assistance with daily living requirements including:
  • Personal care
  • Toileting/ Continence care
  • Medication monitoring/requests
  • Addressing skin conditions such as excoriation
  • Maintaining residences room cleanliness
  • Assistance with meal consumption
  • Creating progressive notes
  • Extensive data entry
  • Mobility aide use/ hoist/quick move/wheelchair/walker

HOME CARE WORKER

KINCARE
08.2023 - 03.2024
  • In home domestic and personal care
  • Social support (transporting to appointments and shopping)
  • Shopping via list for client
  • Respite care
  • Documentation of client health and hazard/ risk reporting

RETAIL ASSISTANT

SPREYTON IGA
04.2023 - 08.2023
  • Customer Service
  • Money Handling
  • Deli Work
  • Stock Rotation

COMPLIANCE AND CLAIMS OFFICER

NATIONAL JOBLINK
11.2022 - 04.2023
  • Processing claims through the Department.
  • Collecting personal information
  • Calculation of income and percentages of reduction of government support income.
  • Collating tracking documents to obtain government issued outcomes.
  • Collating financial documents for management
  • Providing ongoing support and training to other staff members.
  • Tracking and providing outcomes for wage subsidies.
  • Providing extensive administration support to team
  • Researching and providing education and information to a variety of employees, co-workers and managers.

PURCHASING OFFICER

INDEPENDENT OILS – IWS - AUTOKLEEN
04.2021 - 11.2022
  • Purchasing stock from over 600 suppliers
  • Sourcing new and alternative stock
  • Tracking and maintaining orders to ensure a timely delivery
  • Creating, updating, and maintaining various pricing structures.
  • Stock input and maintenance to the system.
  • Tracking and sourcing freight facilities
  • Resolving on ongoing stock issues
  • Seek credits and sales invoices
  • Maintain Stock levels across three depots
  • Creating strong and clear relationships with suppliers, freight companies.
  • Consolidation of end of month invoicing and statements.
  • Fixing issues with invoices, entry errors or incorrect charges.

ADMINISTRATION ASSISTANT ACCOUNTS RECEIVABLE

INDEPENDENT OILS – IWS
02.2018 - 06.2020
  • First point contact customer service
  • Phone management
  • General office duties
  • Debtor accounts management
  • Marketing promotion flyer and online creation
  • Online shop management
  • Showroom stock management
  • Receipting payments
  • Logging invoices for payment
  • Assisting management and sales representatives
  • Researching a suppling detailed information to staff and customers
  • Account reconciliation and banking
  • End of month reconciliation and statement preparation

WARRANTY CLERK

MOTORS
03.2017 - 02.2018
  • Data entry
  • Computer skills
  • Communications by phone, in person and email
  • Banking
  • Timecards
  • Hour logging
  • Reception cover
  • Processing and receipting warranty claims over four different companies, Preparing and processing prior approvals and goodwill claims on large scales.
  • High pressure end of month close out.
  • Ledger collation, intensive follow up with debts.

CASUAL CUSTOMER SERVICE OFFICER

AUSTRALIAN HEARING
07.2016 - 03.2017
  • First point of contact customer service
  • Phone management
  • File management and preparation
  • General office duties
  • Repair and reprograming of hearing devices.
  • Offsite clinic management
  • Appointment booking and maintenance.
  • Government claiming and processing.
  • Repair management
  • Banking services and money collection
  • Appointment recall management
  • Audiologist assisting

HOUSING OFFICER

HOUSING CHOICES TASMANIA
09.2014 - 02.2016
  • Meet with prospective tenants to show properties, explaining terms of occupancy and provide information regarding local areas.
  • Inspection of ground, facilities and equipment routinely to determine necessity of repairs and maintenance.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Determine and certify the eligibility of prospective tenants.
  • Facilitate high levels of administration duties and data collection.
  • Organise and complete legal documents and court proceedings.
  • Actively participate in regular meetings with team members and support agencies.
  • Contribute to community based educational programs.

DISABILITY SUPPORT EMPLOYMENT CONSULTANT

ADVANCED PERSONAL MANAGEMENT
05.2014 - 09.2014
  • Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
  • Review employment applications and job orders to match applicants with job requirements.
  • Perform searches for qualified job candidates, using sources such as computer databases, networking, internet recruiting resources, media advertisements, job fairs, recruiting firms or employee referrals.

Skills

  • Client relations management
  • Administrative management
  • Attentive listening abilities
  • Supportive care services
  • Effective project management
  • Logical evaluation
  • Confident speaking abilities
  • Proactive client support
  • Organizational time strategies
  • Data monitoring
  • Client relationship management
  • Emotional intelligence and strategic choices
  • Administrative support
  • Strategic issue resolution
  • Telecommunications management
  • Alliance building
  • Budget management
  • Business processes
  • Teamwork and collaboration
  • Quality controls
  • Conflict management
  • Continuous improvement
  • Stakeholder management
  • Document management
  • Correspondence management
  • Records management

Timeline

APS3 PARTICIPANT SUPPORT OFFICER – LABOUR HIRE

NDIA
07.2025 - Current

PERSONAL CARE ASSISTANT

RESPECT - ELIZA PURTON AGED CARE HOME
03.2024 - 07.2025

HOME CARE WORKER

KINCARE
08.2023 - 03.2024

RETAIL ASSISTANT

SPREYTON IGA
04.2023 - 08.2023

COMPLIANCE AND CLAIMS OFFICER

NATIONAL JOBLINK
11.2022 - 04.2023

PURCHASING OFFICER

INDEPENDENT OILS – IWS - AUTOKLEEN
04.2021 - 11.2022

ADMINISTRATION ASSISTANT ACCOUNTS RECEIVABLE

INDEPENDENT OILS – IWS
02.2018 - 06.2020

WARRANTY CLERK

MOTORS
03.2017 - 02.2018

CASUAL CUSTOMER SERVICE OFFICER

AUSTRALIAN HEARING
07.2016 - 03.2017

HOUSING OFFICER

HOUSING CHOICES TASMANIA
09.2014 - 02.2016

DISABILITY SUPPORT EMPLOYMENT CONSULTANT

ADVANCED PERSONAL MANAGEMENT
05.2014 - 09.2014

QUALIFICATIONS

  • Working With Vulnerable People – Valid to 2027
  • First Aid & CPR Allens Training Pty Ltd – 2024
  • NILS Loans Officer Training NILS – July 2015
  • Working with complex and demanding clients AHI – July 2015
  • Bridges out of poverty Social Solutions – June 2015
  • Mental Health first aid training –2015
  • Workplace Safe Training
  • Assistant Property Management - REIT 2010
  • Customer Contact Certificate III – Training Australia 2009
  • Business Administration Cert II – NGT Tasmania 2009

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SAMANTHA GRAY